Chief Disaster Recovery Program Manager

1 week ago

Waterloo, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time
Job Summary: We are seeking a highly skilled and experienced Disaster Recovery Program Manager to join our team at Company 1 - The Manufacturers Life Insurance Company. As a key member of our Global Technology Services Management and Support Team, you will contribute to the delivery and provide advice, assistance, and support to other unit teams.

About the Role:

Key Responsibilities:

• Deliver and maintain a practical and effective Disaster Recovery program that ensures our critical services, systems, networks, and information assets are available whenever our business clients need them.
• Partner with IT and Project Management colleagues/vendors to ensure required technical assets are resilient and systems are built with DR requirements embedded. You'll be a DR Domain Expert on projects that use various project management methodologies and current technologies.
• Work with incident management and other BC/DR professionals across the company in delivering and gathering timely information and providing guidance while managing the response to planned or unplanned events.
• Develop, schedule, and conduct DR exercises in accordance with segment goals and Global standards. Leverage Manulife's global scale and work with IT partners worldwide to constantly improve the exercise process and recoverability of systems. Help engage business users to participate in exercises.
• Develop and maintain recovery plans in an enterprise BCM planning system. Follow Global standards and share processes with your peers within the organization.
• Work with other IRM teams to identify areas of program improvement and drive execution through special projects and general working sessions, including but not limited to gap analyses and mitigation, improvement of tools and processes, etc.
• Maintain third-party vendors' records in our DR plan repository to identify dependencies and assign them to the applications that require their services. Collaborate with the Vendor Information Security Management team to assess the vendor's DR plan for compliance with Manulife's DR requirements.
• Provide reporting metrics/analytics, including Key Risk Indicators, compliance reporting, and dashboards.

What We Offer:

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

About Company 1 - The Manufacturers Life Insurance Company:

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US$0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

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