Food Services Manager
4 weeks ago
We are seeking a highly skilled and experienced Food Services Manager to join our team at Tim Hortons. As a Food Services Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food and beverage products meet the highest standards of quality.
Key Responsibilities:- Evaluate daily operations to ensure efficiency and effectiveness
- Monitor revenues to determine labor costs and make adjustments as needed
- Monitor staff performance and provide coaching and feedback to improve performance
- Plan and organize daily operations, including scheduling and inventory management
- Recruit and train staff to ensure that they have the skills and knowledge needed to provide excellent customer service
- Supervise staff to ensure that they are following company policies and procedures
- Determine the type of services to be offered and implement operational procedures to ensure that they are delivered efficiently and effectively
- Balance cash and complete balance sheets, cash reports, and related forms
- Conduct performance reviews to evaluate staff performance and provide feedback for improvement
- Cost products and services to ensure that they are priced competitively
- Organize and maintain inventory to ensure that it is adequate and that stock levels are maintained
- Ensure that health and safety regulations are followed to prevent accidents and injuries
- Negotiate arrangements with suppliers for food and other supplies
- Address customer complaints or concerns in a professional and courteous manner
- Provide customer service to ensure that customers have a positive experience
- 3 years to less than 5 years of experience in a food service management role
- Secondary (high) school graduation certificate
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and make decisions quickly
- Ability to supervise and train staff
- Ability to maintain accurate records and reports
- Ability to work independently and as part of a team
- Dental plan
- Health care plan
- Life insurance
- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
- Provides visual accessibility accommodations (for example: braille, screen readers, etc.)
- Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)
- Participates in a government or community program or initiative that supports persons with disabilities
- Offers mentorship, coaching, and/or networking opportunities for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
- Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Supports social and labor market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Provides diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees
- Does not require Canadian work experience
- Participates in a government or community program or initiative that supports youth employment
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching, and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth
- Participates in a government or community program or initiative that supports Veterans
- Offers mentorship, coaching, and/or networking opportunities for Veterans
- Provides awareness training to employees to create a welcoming work environment for Veterans
- Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs, etc.)
- Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.)
- Offers workshops, counseling services, or other resources to help Veterans navigate their transition into the civilian workforce (for example: adapting to different organizational structures)
- Supports Veterans in translating their military skills and experience into the language of the civilian job market
- Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
- Participates in a government or community program or initiative that supports Indigenous people
- Offers mentorship, coaching, and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with Indigenous communities, Indigenous-owned businesses, and organizations
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
- Facilitates access to Elders who can offer support and guidance to Indigenous workers
- Participates in a government or community program or initiative that supports mature workers
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Offers mentorship, coaching, and/or networking opportunities for mature workers
- Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part-time employment, project-based or seasonal work, etc.)
- Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
- Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
- Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)
- Participates in a government or community program or initiative that supports members of visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Offers mentorship programs that pair members of visible minorities with experienced employees
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
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