Operations Support Specialist

2 weeks ago

Winnipeg, Manitoba, Canada Purolator Full time

Purolator is a leading provider of integrated freight, package, and logistics solutions in Canada. We are seeking an Operations Support Representative to join our team at the Winnipeg Depot.



Job Summary

The Operations Support Representative will be responsible for collecting, entering, and tracking data used in reporting, preparing manager reports, and maintaining documents. The representative will troubleshoot and maintain handheld package scanners and related inventory/equipment to ensure continuous operation.



Responsibilities


  2. Enter billing and shipping data and reconcile Chain of Signature (COS) documents.
  3. Prepare, collect, track, and store courier documentation.
  4. Collect, track, and store courier documentation in the Red Bin to ensure document quality and completeness.
  5. Prepare the Red bin to be sent to the Hub in the evening.
  6. Complete administrative functions.
  7. Track 407 transponder usage logs to ensure all transponders are returned.
  8. Prepare reports for managers to ensure accuracy.
  9. Test and maintain an inventory of replacement batteries for handheld package scanners. Replace consumed batteries.
  10. Send malfunctioning scanners for repair to external repair vendor.
  11. Answer emails and resolve document completion issues with Lead Hand, managers, and scanner repair vendors.


Requirements


  2. Customer service orientation.
  3. Ability to problem solve.
  4. Excellent in relationship building.
  5. Experience and adaptation to using technology.
  6. Excellent communication skills.
  7. Takes personal responsibility and accountability for actions and situations.
  8. 3-12 months Customer Service Experience preferred.
  9. 3-12 months Retail Experience preferred.
  10. 3-12 months using technology/POS system Experience preferred.
  11. Ability to lift 70lbs.
  12. Ability to stand for 3 hour intervals.
  13. Professional communication skills: oral communication (telephone and in person).
  14. Written communication; and listening skills.
  15. Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail.
  16. Experience working in a team environment and independently an asset.
  17. Experience working in an environment with safety standards an asset.


Working Conditions

This is a temporary, seasonal position that is likely to end at the end of December/beginning of January. The Operations Support Representative will work in a retail center environment with varying shifts.



Salary and Benefits

The estimated salary for this position is $20.24 per hour. We offer a competitive total rewards package that includes a Comprehensive Benefits Package and Pension Plan, an Employee Family Assistance Program, Employee Shared Ownership Program and Employee Discounts.



How to Apply

To apply for this position, please visit our careers website at https://careers.purolator.com.



Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory.

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