Customer Engagement Associate

2 days ago

Williams Lake, Canada Scotiabank Full time
About the Role

As a Customer Experience Associate at Scotiabank, you are the face of our branches. We put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. The focus is to provide exceptional service throughout the customer's journey by:

  • Discovering customer needs and listening to understand what they are asking for
  • Processing day-to-day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing knowledge by introducing clients to mobile banking applications and assisting them to better manage their banking needs
Responsibilities

In this role, you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed
Requirements

We're looking for someone who:

  • Has proven customer service skills through work or community involvement
  • Is willing to assist in a professional, friendly, and efficient manner
  • Is available to work a flexible schedule
  • Is comfortable in simple sales situations
  • Has strong technical skills and the ability to promote digital and self-service banking options to our customers
About Scotiabank

Scotiabank is a leading bank in the Americas. Guided by our purpose: 'for every future', we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.

We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.

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