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Application Administrator

2 months ago


Winnipeg, Manitoba, Canada Winnipeg Regional Health Authority (WRHA) Full time
Job Summary

We are seeking an experienced Application Administrator to join our Digital Health team at the Winnipeg Regional Health Authority (WRHA). As an Application Administrator, you will be responsible for providing administrative and technical support for assigned applications within the defined enterprise architecture.

Key Responsibilities
  • Provide tier 2 response to incidents and problems escalated by the service desk, including independently triaging, investigating, escalating or resolving, and documenting assigned incidents or problems.
  • Plan, implement and document upgrades or new application installations to expand the scope of services as part of a project team.
  • Ensure effective collaboration with all members of the work team to inform stakeholders of progress and resolutions.
  • Provide administrative and technical user support in response to escalations from the service desk.
Requirements
  • 5 years of experience providing information analysis, data management, and promoting data quality and integrity combined with demonstrated experience using and supporting assigned applications at the tier 1 and tier 2 levels.
  • Prior experience with large ICT projects, hospital information systems architecture and design, use or maintenance of electronic health records or shared clinical information systems, and the Manitoba Personal Health Information Act (PHIA) are assets.
  • A post-secondary diploma in an information technology, computer science, engineering or a related field from an accredited educational institution.
  • Health informatics education and vendor applications specific to assigned application(s) are assets.
Working Conditions
  • Must be able to work safely in a typical computerized office environment with frequent meetings at multiple sites throughout the organization.
  • Interruptions to respond to questions are common; dedicated and focused time for planning and concentration can be scheduled.
  • Travel throughout the province requiring a valid Manitoba driver's license and use of a personal motor vehicle.
  • Must be able to work flexible hours to accommodate the service requirements of source system and client organizations and support our 24/7/365, province-wide client needs through scheduled overtime and on call work as required.
What We Offer

We offer a unique opportunity to work with a dynamic team and contribute to the health and well-being of our community. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.