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Bylaw Enforcement Operations Manager

2 months ago

Coquitlam, British Columbia, Canada City of Coquitlam Full time
About the Role

The City of Coquitlam is seeking a highly skilled and experienced Bylaw Enforcement Operations Manager to join our team. As a key member of our Bylaw Enforcement, Licensing, and Animal Services Division, you will play a crucial role in maintaining community standards and supporting local businesses with regulatory compliance.

Key Responsibilities
  • Leadership and Supervision: Lead and supervise a team of bylaw enforcement officers, licensing staff, and administrative support personnel, providing guidance, mentorship, and clear direction to ensure exceptional performance and a collaborative work environment.
  • Community Regulation and Standards: Ensure adherence to community regulations and standards, fostering a safe and harmonious environment.
  • Escalated Complaints and Public Concerns: Exercise primary managerial oversight for escalated complaints and public concerns, handling matters in a professional and tactful manner.
  • Public Education and Awareness: Engage with the public to provide educational information about bylaw-related issues, enhancing awareness and comprehension.
  • Community Relations: Cultivate positive relationships within the community through transparent communication and effective information dissemination.
  • Licensing Administration: Provide strategic guidance to licensing staff to ensure the efficient administration of the City's licensing initiative.
  • Divisional Collaboration: Collaborate with the division manager to effectively address intricate issues or matters affecting the entire community.
  • Reporting and Analysis: Create and present reports to Council and Committees in collaboration with the division manager, showcasing insights and offering recommendations.
  • Policy and Procedure Development: Contribute valuable input on changes in policies, revisions to bylaws, and administrative affairs related to bylaw enforcement and licensing services.
  • Dog Licensing and Ticket Disputes: Oversee the dog licensing program and ticket disputes, supporting impartial and equitable adjudication.
  • Debt Collection and Management: Facilitate efficient debt collection processes for all departments involved in bylaw enforcement activities.
  • Shift Scheduling and Management: Devise plans, schedules, and management strategies for shifts, vacations, and extended operating hours, ensuring continuous coverage seven days a week from City Hall and the Coquitlam Animal Shelter.
  • Legislative and Regulatory Knowledge: Draw upon your comprehensive understanding of relevant legislation, regulations, City bylaws, policies, and procedures to guide staff in making informed decisions and taking appropriate enforcement actions.
  • Leadership and Interpersonal Skills: Demonstrate strong leadership and interpersonal skills, ability to act impartially with tact and diplomacy in sensitive situations.
  • Adaptability and Innovation: Embrace change and foster a culture of innovation and initiative within the team, adapting positively to evolving circumstances and identifying opportunities for ongoing improvement.
Requirements

The ideal candidate will hold a Bachelor's degree in a relevant field such as Business Management, Public Safety, Public Administration, or Criminology, as well as a minimum of three years of progressive professional experience including experience at the supervisory or junior management level. This would be complemented by specialized training in municipal law and regulation, law enforcement and/or community safety.