Bylaw Enforcement Operations Manager

4 weeks ago

Coquitlam, British Columbia, Canada City of Coquitlam Full time
Operations Manager for Bylaw Enforcement and Licensing Services

We are seeking an experienced leader to oversee the operations and day-to-day financial management of our Bylaw Enforcement and Business Licensing services. As the Operations Manager, you will play a crucial role in maintaining community standards and supporting local businesses with regulatory compliance.

Key Responsibilities:
  • Supervise a team of bylaw enforcement officers, licensing staff, and administrative support personnel.
  • Ensure adherence to community regulations and standards, fostering a safe and harmonious environment.
  • Exercise primary managerial oversight for escalated complaints and public concerns, handling matters in a professional and tactful manner.
  • Engage with the public to provide educational information about bylaw-related issues, enhancing awareness and comprehension.
  • Cultivate positive relationships within the community through transparent communication and effective information dissemination.
  • Provide strategic guidance to licensing staff to ensure the efficient administration of the City's licensing initiative.
  • Collaborate with the division manager to address intricate issues or matters affecting the community.
  • Create and present reports to Council and Committees, showcasing insights and offering recommendations.
  • Contribute valuable input on changes in policies, revisions to bylaws, and administrative affairs related to bylaw enforcement and licensing services.
  • Oversee the dog licensing program and ticket disputes, supporting impartial and equitable adjudication.
  • Facilitate efficient debt collection processes for all departments involved in bylaw enforcement activities.
  • Develop plans, schedules, and management strategies for shifts, vacations, and extended operating hours, ensuring continuous coverage seven days a week.
Requirements:
  • Bachelor's degree in a relevant field such as Business Management, Public Safety, Public Administration, or Criminology.
  • Minimum of three years of progressive professional experience, including experience at the supervisory or junior management level.
  • Specialized training in municipal law and regulation, law enforcement, and/or community safety.

We offer a dynamic work environment, opportunities for professional growth, and a competitive compensation package. If you are a motivated and experienced leader looking to make a difference in your community, we encourage you to apply for this exciting opportunity.

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