Desktop Systems Engineer
5 days ago
**About the Role**
We are seeking a skilled Desktop Analyst to join our team at WestJet. As a Desktop Analyst, you will be responsible for providing technical assistance and support related to computer systems, hardware, software, and mobile devices.
**Key Responsibilities**
- Desktop Support: Install, configure, and maintain desktop computers, laptops, and peripherals. Diagnose and resolve hardware and software issues. Perform regular maintenance tasks, including software updates and system backups.
- Network Support: Monitor and maintain network connectivity for desktop and mobile devices. Troubleshoot network-related issues and coordinate with network administrators for resolution.
- User Support: Respond to user inquiries and provide technical support via phone, email, or in-person. Document and track issues using a ticketing system.
- System Maintenance: Perform regular system updates and patches to ensure security and functionality. Maintain inventory of hardware and software assets.
**Qualifications**
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in desktop support, network troubleshooting, and mobile device management.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
**Why WestJet?**
We offer a competitive total rewards package, including a fun and friendly culture, travel privileges, and savings and Benefit programs that are flexible to meet your specific needs.
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