IT Infrastructure Support Technician

3 days ago


Winnipeg, Manitoba, Canada WestJet Full time

We are seeking an IT Infrastructure Support Technician to join our team at WestJet. As a key member of our technical support team, this individual will be responsible for providing technical assistance and support related to computer systems, hardware, software, and mobile devices.

Key Responsibilities
  • Desktop Support: Provide installation, configuration, and maintenance of desktop computers, laptops, and peripherals. Troubleshoot and resolve hardware and software issues. Perform regular maintenance tasks, including software updates and system backups.
  • Network Support: Monitor and maintain network connectivity for desktop and mobile devices. Troubleshoot network-related issues and coordinate with network administrators for resolution.
  • Mobile Device Support: Configure and support mobile devices, including smartphones and tablets. Assist users with mobile device setup, synchronization, and troubleshooting.
  • User Support: Respond to user inquiries and provide technical support via phone, email, or in-person. Document and track issues using a ticketing system.
  • System Maintenance: Perform regular system updates and patches to ensure security and functionality. Maintain inventory of hardware and software assets.
Requirements
  • Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in desktop support, network troubleshooting, and mobile device management. Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications. Familiarity with network protocols and troubleshooting tools.
  • Preferred Skills: Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. Experience with remote desktop support tools and ticketing systems. Knowledge of cybersecurity best practices.


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