Bilingual Care Representative Opportunity
5 days ago
Company Overview
Dynacare Inc is a dynamic and growing company committed to delivering exceptional health and wellness solutions to Canadians. We pride ourselves on creating a positive and inclusive work environment where our employees can grow and thrive.
We are seeking a skilled Bilingual Customer Care Representative to join our team in Ottawa. This is a full-time position working Monday to Friday, 37.5 hours per week (day shift). The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.
Job Summary
The Bilingual Customer Care Representative will be responsible for providing exceptional customer service to internal and external clients, responding to customer inquiries, and resolving requests in a timely and effective manner. They will also perform data entry tasks, liaise with other departments, and participate in continuous quality improvement initiatives.
Key Responsibilities
- To provide exceptional customer service to internal and external clients
- To respond to customer inquiries and resolve requests in a timely and effective manner
- Perform data entry tasks
- Liaise with other departments to support the effective resolution of inquiries
- Participate in continuous quality improvement initiatives
Requirements
- Completion of secondary-school level education
- Bilingual in French/English
- Call Centre experience an asset
- Working knowledge of Microsoft Office (Excel and Word) required
- Demonstrated ability to communicate effectively, professionally and politely in both official languages
- Demonstrated ability to resolve customer concerns in a non-threatening, friendly manner
- Demonstrated high level of interpersonal skills required to succeed in a collaborative working environment
- Demonstrated ability to work in a fast-paced, sometimes stressful environment
- Demonstrated ability to self-manage and prioritize in a results driven, time sensitive function
- Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
- Ability to perform under pressure with competing priorities.
- Strong interpersonal skills and the ability to work in a team-oriented environment
- Demonstrated Customer Centric approach and puts the customer first on all decisions
- Proven problem-solving skills
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