Bilingual Care Representative Opportunity

5 days ago


Ottawa, Ontario, Canada DynaCare Inc Full time

Company Overview

Dynacare Inc is a dynamic and growing company committed to delivering exceptional health and wellness solutions to Canadians. We pride ourselves on creating a positive and inclusive work environment where our employees can grow and thrive.

We are seeking a skilled Bilingual Customer Care Representative to join our team in Ottawa. This is a full-time position working Monday to Friday, 37.5 hours per week (day shift). The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.

Job Summary

The Bilingual Customer Care Representative will be responsible for providing exceptional customer service to internal and external clients, responding to customer inquiries, and resolving requests in a timely and effective manner. They will also perform data entry tasks, liaise with other departments, and participate in continuous quality improvement initiatives.

Key Responsibilities

  • To provide exceptional customer service to internal and external clients
  • To respond to customer inquiries and resolve requests in a timely and effective manner
  • Perform data entry tasks
  • Liaise with other departments to support the effective resolution of inquiries
  • Participate in continuous quality improvement initiatives

Requirements

  • Completion of secondary-school level education
  • Bilingual in French/English
  • Call Centre experience an asset
  • Working knowledge of Microsoft Office (Excel and Word) required
  • Demonstrated ability to communicate effectively, professionally and politely in both official languages
  • Demonstrated ability to resolve customer concerns in a non-threatening, friendly manner
  • Demonstrated high level of interpersonal skills required to succeed in a collaborative working environment
  • Demonstrated ability to work in a fast-paced, sometimes stressful environment
  • Demonstrated ability to self-manage and prioritize in a results driven, time sensitive function
  • Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
  • Ability to perform under pressure with competing priorities.
  • Strong interpersonal skills and the ability to work in a team-oriented environment
  • Demonstrated Customer Centric approach and puts the customer first on all decisions
  • Proven problem-solving skills


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