Office Services Team Lead
1 month ago
About the Role:
Norton Rose Fulbright is seeking an experienced Office Services Team Lead to join our Calgary office. This is a hands-on role that requires strong organizational and communication skills, as well as the ability to work effectively in a team environment.
Key Responsibilities:
- Coordinate the workflow for business centre, reception, and catering staff members, including scheduling breaks and coverage for team members as necessary.
- Ensure team members are appropriately cross-trained and assist with the training and mentorship of new support staff.
- Serve as the office point-of-contact for building maintenance and workplace-related requests.
- Assist with office service functions such as copying, faxing, processing mail, courier, catering, reception, basic AV, furniture rearrangements, and minor facility-related requests.
- Oversee the maintenance of office supplies for the location, including placing orders and coordinating replenishment.
- Assist with the reconciliation of invoices for office services and facilities.
- Ensure that all production equipment and multi-function devices are working at optimal performance and serviced/stocked as necessary.
- Responsible for the quality control of documents produced by the business centre and ensure on-time completion of all requests.
- Oversee boardroom set-ups, including furniture rearrangements and equipment requirements.
- Work with the manager of office services and facilities to maintain the facility, including access cards, maintenance, general upkeep, and coordinating contractors.
- Serve as a member of the Joint Health and Safety Committee and as an emergency coordinator.
- Assist with office tours for new hires, including providing an overview of emergency evacuation and first aid procedures.
- Assist with the coordination of lounge events, including furniture rearrangements and equipment requirements.
- Assist with the coordination of office moves/clean-ups, including attention to ergonomic considerations.
- Serve as a point person when the office services and facilities manager is away.
- Ensure maintenance of service level agreements.
- Prepare and present information and recommendations concerning operational effectiveness to local and national management.
Requirements:
- Minimum + years of experience in a similar role, preferably in a law firm or professional services firm.
- Proven experience in managing or leading a team.
- Level first aid certification or willingness to attend training.
- Excellent client-service skills, with well-honed verbal and written communication and interpersonal skills.
- Proficient in Microsoft Office products, including Word, Excel, Project, and PowerPoint.
- Ability to manage conflicting demands, diffuse issues, and influence colleagues toward effective solutions.
- Organized, with the ability to manage multiple priorities and strong analytical and problem-solving skills.
- Highly motivated, with the ability to work well under pressure.
What We Offer:
- Hybrid work environment.
- Retirement savings plan with employer contribution.
- Benefit premiums paid by the firm.
- Telemedicine services.
- Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships.
- Training and development programs based on your interests and needs.
About Us:
Norton Rose Fulbright is a global law firm that values a culture of excellence and working hard, but always with a focus on flexibility, respect, diversity, and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.
How to Apply:
If you are interested in this opportunity, please submit your application through our website. We thank all candidates for their applications, but only those whom we invite for an interview will be contacted.
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