Commercial Specialist, West Alliance Office

2 weeks ago

Burnaby, British Columbia, Canada PHSA Full time

Job Summary

The Commercial Specialist, West Alliance Office is responsible for monitoring, reviewing, and improving contractor performance; manages day-to-day vendor relationships; and has a lead role in quality assurance including developing service quality criteria and monitoring the performance resolving client issues as they relate to contract quality outcomes and business with the contractors across the Province.

Key Responsibilities

  • Provides advice and guidance on procurement and contract management processes and practices, contractual obligations/interpretation, issues resolution and other related items.
  • Monitors contractor performance to ensure performance targets and quality standards are met on an ongoing basis, develops well-defined criteria to measure the quality of services and develops regular and ad hoc performance reports for the WEST portfolios, and provides advice with respect to the application of penalties when service levels are not maintained.
  • Assists senior management in engaging customer departments in developing and modifying service level agreements and priorities to ensure contract services are carried out in accordance with operational objectives. Functions as the focal point and expert resource and knowledge base for WEST Alliance Office staff. Provides direction to other staff as needed on operational issues.
  • Participates in discussions and key decisions on contract scope, change orders and monitors compliance with PHSA Procurement and Financial policy to ensure value is received for the term of the contract.
  • Plays a leading role in quality assurance by resolving client issues as they relate to contract quality outcomes and business with the service provider(s) across the Province.
  • Manages the day-to-day actions and issues with the vendors at the contract level and supports resolution.
  • Provides timely input/expertise/engagement on horizontal initiatives aimed at driving integration across the Health Authorities to achieve the business initiatives of the WEST Alliance Office.
  • Prepares draft contracts / change orders in conjunction with other WEST Alliance Office managers ensuring compliance with PHSA policies and guidelines, including selecting appropriate contract language, recommends safeguards, contract milestones and payment schedules for inclusion into final contracts.
  • Implements risk assessment frameworks based on current accepted criteria and best practices. Leads the identification and management of risks associated with the performance of the contract.
  • Reviews, approves and manages client service requests and complaints. Participates in evaluating business and operational impacts of service requests and the development and maintenance of service offerings.

Requirements

  • A level of education, training, and experience equivalent to a bachelor's degree in finance, business or related discipline; plus minimum five (5) years of recent, related experience including contract management experience. In-depth knowledge and expertise researching, analyzing and evaluating contract processes and requirements for program delivery and recommending changes. Expertise in managing multi-million, multi-year contracts in a public sector setting is preferred.
  • Sound analytical and problem-solving skills.
  • Ability to use diplomacy and tact in dealing with conflict resolution.
  • Ability to analyze and interpret complex contracts and policy relating to contracts.
  • Ability to conduct detailed financial analyses.
  • Ability to interpret legislation and regulations.
  • Excellent analytical and critical thinking skills.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills and the ability to work effectively with all levels of staff.

What We Offer

  • Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too – offering health, wellness, development programs to support you – at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

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