Contact Centre Team Lead
7 hours ago
Avalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team of customer service professionals. As a key member of our organization, you will be responsible for ensuring exceptional customer experiences, driving business growth, and developing a high-performing team.
Key Responsibilities:- Hire, train, and direct a team of customer service representatives to achieve exceptional service standards.
- Develop and implement business strategies to drive revenue growth and improve customer satisfaction.
- Plan and control budgets, expenditures, and resources to ensure efficient operations.
- Direct and advise staff on service quality assessment strategies and develop policies and procedures to ensure compliance.
- Represent the company in various economic and social organizations to build relationships and promote our services.
- Lead and instruct groups to achieve business objectives and provide customer service.
- Assign, coordinate, and review projects and programs to ensure timely completion and quality results.
- 1-2 years of experience in a contact centre or customer service management role.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work in a fast-paced environment with tight deadlines and a large workload.
- Strong analytical and problem-solving skills to drive business growth and improve customer satisfaction.
- Reliability, dependability, and a client-focused approach to ensure exceptional customer experiences.
Avalon College Limited o/a Avalon Career College offers a dynamic and supportive work environment with opportunities for professional growth and development. We are committed to providing exceptional customer service and driving business success through our team's hard work and dedication.
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Contact Centre Team Lead
3 days ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team of customer service professionals.Key Responsibilities:Lead and motivate a team of customer service representatives to deliver exceptional service to our clients.Develop and implement strategies to improve...
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Contact Centre Team Lead
3 days ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team of customer service professionals.Key Responsibilities:Lead and motivate a team of customer service representatives to deliver exceptional service to our clients.Develop and implement strategies to improve...
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Contact Centre Team Lead
4 days ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team and drive business success.Key Responsibilities:Lead and motivate a team of over 20 staff members to achieve exceptional customer service and business results.Develop and implement strategies to market...
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Contact Centre Team Lead
4 days ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team and drive business success.Key Responsibilities:Lead and motivate a team of over 20 staff members to achieve exceptional customer service and business results.Develop and implement strategies to market...
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Contact Centre Team Lead
3 weeks ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeAbout the RoleWe are seeking a highly skilled and experienced Contact Centre Manager to join our team at Avalon College Limited o/a Avalon Career College. As a key member of our management team, you will be responsible for leading and managing a team of contact centre staff, ensuring exceptional customer service and driving business growth.Key...
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Contact Centre Team Lead
3 weeks ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeAbout the RoleWe are seeking a highly skilled and experienced Contact Centre Manager to join our team at Avalon College Limited o/a Avalon Career College. As a key member of our management team, you will be responsible for leading and managing a team of contact centre staff, ensuring exceptional customer service and driving business growth.Key...
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Contact Centre Team Lead
3 days ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team of customer service professionals. As a key member of our organization, you will be responsible for ensuring exceptional customer experiences and driving business growth.Key Responsibilities:Hire, Train,...
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Contact Centre Team Lead
3 days ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team of customer service professionals. As a key member of our organization, you will be responsible for ensuring exceptional customer experiences and driving business growth.Key Responsibilities:Hire, Train,...
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Contact Centre Team Lead
1 week ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team and drive business success.Key Responsibilities:Lead and motivate a team of over 20 staff members to achieve exceptional customer service and business results.Develop and implement strategies to improve...
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Contact Centre Team Lead
1 week ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team and drive business success.Key Responsibilities:Lead and motivate a team of over 20 staff members to achieve exceptional customer service and business results.Develop and implement strategies to improve...
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Contact Centre Team Lead
2 weeks ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team of customer service professionals. As a key member of our organization, you will be responsible for ensuring exceptional customer experiences and driving business growth.Key Responsibilities:Hire, Train,...
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Contact Centre Team Lead
2 weeks ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team of customer service professionals. As a key member of our organization, you will be responsible for ensuring exceptional customer experiences and driving business growth.Key Responsibilities:Hire, Train,...
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Contact Centre Team Lead
1 week ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team and drive business success.Key Responsibilities:Hire, Train, Direct, and Motivate Staff: Lead a team of customer service representatives and ensure they have the necessary skills and knowledge to provide...
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Contact Centre Team Lead
1 week ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team and drive business success.Key Responsibilities:Hire, Train, Direct, and Motivate Staff: Lead a team of customer service representatives and ensure they have the necessary skills and knowledge to provide...
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Contact Centre Team Lead
1 week ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team of customer service professionals. As a key member of our organization, you will be responsible for ensuring exceptional customer experiences, driving business growth, and developing a high-performing...
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Contact Centre Team Lead
1 week ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team of customer service professionals. As a key member of our organization, you will be responsible for ensuring exceptional customer experiences, driving business growth, and developing a high-performing...
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Contact Centre Team Lead
6 days ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team of customer service professionals. As a key member of our organization, you will be responsible for ensuring exceptional customer experiences, driving business growth, and developing a high-performing...
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Contact Centre Team Lead
6 days ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team of customer service professionals. As a key member of our organization, you will be responsible for ensuring exceptional customer experiences, driving business growth, and developing a high-performing...
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Contact Centre Team Lead
7 days ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team and drive business success.Key Responsibilities:Hire, Train, Direct, and Motivate Staff: Lead a team of customer service representatives, providing guidance, coaching, and development opportunities to...
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Contact Centre Team Lead
7 days ago
Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full timeContact Centre Manager Job DescriptionAvalon College Limited o/a Avalon Career College is seeking a highly skilled Contact Centre Manager to lead our team and drive business success.Key Responsibilities:Hire, Train, Direct, and Motivate Staff: Lead a team of customer service representatives, providing guidance, coaching, and development opportunities to...
