Navigator for Indigenous Health Services

2 weeks ago

Winnipeg, Manitoba, Canada Southeast Resource Development Council Corporation Full time
Job Summary

The Southeast Resource Development Council Corporation is seeking a highly skilled and dedicated Client Navigator to join our team. As a Client Navigator, you will play a critical role in assisting eligible First Nations and Inuit Clients in navigating the NIHB Program and related Provincial/Territorial programs and services.

Key Responsibilities
  • Client Support and Navigation
    • Serve as a point of contact for all First Nation Communities, Organizations, and/or Individuals to facilitate access to the NIHB Program, provide information, and collect Client feedback and concerns relating to NIHB and partner service providers.
    • Provide support to address NIHB denials and appeals for all NIHB Clients, regardless of First Nation Community affiliation.
  • Program Development and Collaboration
    • Collaborate with the NIHB regional office on programs/projects/initiatives that would improve awareness of and access to the NIHB Program and better integrate health services.
    • Liaise with First Nation/Inuit representatives, Federal/Provincial/Territorial health services, professional organizations, and health services providers to assist eligible clients in navigating the NIHB Program.
  • Communication and Education
    • Develop a communication strategy and implement approaches to improve First Nation/Inuit Client awareness and understanding of the NIHB Program (i.e. distribute NIHB Program materials/documentation; develop and distribute SERDC-relevant materials/documentation to all relevant stakeholders).
    • Promote understanding of the role of the NIHB Navigator among all First Nation Communities, Provincial/Territorial agencies, health care providers in the region, and other relevant Organizations (i.e. participation in working groups).
  • Reporting and Compliance
    • Complete the Program Activity reporting requirements and utilize reporting templates, guides and data collection tools provided by the NIHB regional office.
    • Ensure compliance with the contribution agreement financial reporting and budget limits.
  • Client Complaints and Concerns
    • Be the main point of contact for all Client complaints/concerns regarding NIHB service providers, i.e. commercial bus, commercial airline, in-city transportation, accommodation, and meal providers.
    • Liaise with NIHB service providers to address Client complaints/concerns to resolve the issue to Client satisfaction and work with the service provider to implement solutions to prevent the issue in the future.
  • Community Support and Outreach
    • Assist Clients in filing a complaint with the appropriate authority when the Client's complaints/concerns relate to health/safety (e.g., hotel cleanliness, food establishment cleanliness, transportation safety issues).
    • Assist Clients in working with their First Nation Community to address Community concerns raised by the Clients, including paperwork/documentation required for medical relocation or housing-related issues within the First Nation Community.
  • Program Improvement and Evaluation
    • Work with First Nation Communities to streamline processes within the Community Medical Transportation Program (i.e. assist with implementation Requirements of the accommodation pre-booking process, assist with implementation of online booking with service providers, when applicable, etc.).
    • Assist Clients to access available Mental Wellness related services when the required care/treatment is not eligible under the NIHB program by liaising with other Federal/Provincial/Territorial/Community Programs/services/providers.
  • Urban and Homeless Client Support
    • Develop and implement a plan to reach the urban and homeless NIHB Client populations to ensure they have access to all services/resources outlined above.
  • Other Responsibilities
    • All other related duties assigned by your supervisor and the leadership of SERDC.
    Requirements
    • A degree in a health-related field.
    • Knowledge of the Provincial and First Nations health system.
    • Demonstrated experience in food security, cultural safety, and community coordination, preferably within First Nation communities.
    • Demonstrated experience in program coordination and management, including implementation and evaluation.
    • Advanced knowledge and appreciation of the social determinants of health and their impact on communities.
    • Demonstrated group facilitation abilities, capacity-building experience and strong analytical skills.
    • Highly effective interpersonal and communication skills, as well as excellent report-writing skills.
    • The ability to speak Ojibwe is an asset.

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