Service Owner

2 weeks ago

Kitchener, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

About the Role

We are seeking a highly motivated and influential Service Owner to join our AdminAdvantage Administration team within the Manulife Group Benefits organization. As a Service Owner, you will be responsible for managing end-to-end experience for clients within the assigned portfolio.

Key Responsibilities

  • Engage directly with clients to anticipate or respond to their needs and provide options and resolutions.
  • Collaborate with internal team members and stakeholders to resolve client issues and provide proactive counsel.
  • Manage relationships with clients and own the implementation of their Benefits Administration on our online platform.
  • Participate in internal and external implementation and re-enrolment project meetings.
  • Act in a project manager role and have ownership of re-enrolment projects.
  • Attend training as required to stay current with system and product enhancements and process changes or improvements.
  • Assist with procedure development and management.
  • Act as the point of contact for escalated requests from both internal and external customers.

What We Are Looking For

  • Experience managing a dedicated portfolio of clients/customers in a demanding and fast-paced environment.
  • Demonstrated ability to apply technical industry knowledge to day-to-day issues and adapt to technology.
  • Strong analytical/problem-solving skills.
  • Demonstrated ability to multi-task and work in a high-volume, deadline-oriented, fast-paced environment.
  • Comprehensive knowledge of Group Benefits and AdminAdvantage is an asset.

What We Offer

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

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