Service Owner

1 month ago

Kitchener, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

About the Role

We are seeking a highly motivated and influential Service Owner to join our AdminAdvantage Administration team. As a key member of our team, you will be responsible for managing end-to-end experience for clients within your assigned portfolio.

Key Responsibilities

  • Accountable for managing end-to-end experience for clients within the assigned portfolio.
  • Engage directly with clients to anticipate or respond to their needs and provide options and resolutions.
  • Engage and collaborate with internal team members and stakeholders to resolve client issues and to proactively provide counsel.
  • Manage relationships with clients and own the implementation of their Benefits Administration on our online platform.
  • Participate in internal and external implementation and re-enrolment project meetings.
  • Act in a project manager role and have ownership of re-enrolment projects.
  • Attend training as required to stay current with system and product enhancements and process changes or improvements.
  • Assist with procedure development and management.
  • Act as the point of contact for escalated requests from both internal and external customers.
  • Identify client needs, issues and perceptions and develop action plans to ensure a positive client and member experience.

What We Are Looking For

  • Experience managing a dedicated portfolio of clients/customers in a demanding and fast-paced environment.
  • Demonstrated ability to apply technical industry knowledge to day-to-day issues and can adapt to technology.
  • Strong analytical/problem-solving skills.
  • Demonstrated ability to multi-task and work in a high-volume, deadline-oriented, fast-paced environment.
  • Comprehensive knowledge of Group Benefits and AdminAdvantage is an asset.
  • Moves quickly to take action to address problems, even in new and ambiguous situations.
  • You learn fast. You pick up new ideas, concepts, technologies, and tools easily.
  • You are dedicated to continuous improvement, including digitization, innovation, and automation.
  • You are accountable – you make it happen, you own it and you find solutions
  • You strive to delight customers, their needs, and their experience in doing business with us. You put the customer at the center of everything you do; and you treat our internal customers just the same.
  • You are a master communicator – you can clearly articulate business needs between technical and non-technical resources.
  • You are resilient, can adapt to change and lead others through change.
  • You have a proven ability to collaborate and influence with various stakeholders with competing priorities, and you maintain your composure and best-self during challenging times or challenging interactions.
  • You display strong judgement in balancing business risk with delivering on results.
  • Strong Office 365 skills

What We Offer

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Montreal, Quebec

Salary range is expected to be between

$57,000.00 CAD - $95,000.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

  • Service Owner

    2 weeks ago

    Kitchener, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    About the RoleWe are seeking a highly motivated and influential Service Owner to join our AdminAdvantage Administration team within the Manulife Group Benefits organization. As a Service Owner, you will be responsible for managing end-to-end experience for clients within the assigned portfolio.Key ResponsibilitiesEngage directly with clients to anticipate or...

  • Product Owner Commercial Insurance

    1 month ago

    Kitchener, Ontario, Canada Definity Full time

    Job Title: Product Owner, Commercial InsuranceDefinity is seeking a highly skilled Product Owner to lead the design and delivery of the Business and Technology Roadmap for Commercial Insurance. As a key member of our team, you will be responsible for translating business objectives into actionable items to achieve company goals.Key Responsibilities:Work with...

  • Product Owner Commercial Insurance

    1 month ago

    Kitchener, Ontario, Canada Definity Full time

    Job Title: Product Owner, Commercial InsuranceDefinity is seeking a highly skilled Product Owner to lead the design and delivery of the Business and Technology Roadmap for Commercial Insurance. As a key member of our team, you will be responsible for translating business objectives into actionable items to achieve company goals.Key Responsibilities:Work with...

  • Service Owner

    2 weeks ago

    Kitchener, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    About the RoleWe are seeking a highly motivated and influential Service Owner to join our AdminAdvantage Administration team. The successful candidate will be responsible for managing end-to-end experience for clients within the assigned portfolio, engaging directly with clients to anticipate or respond to their needs, and collaborating with internal team...

  • Product Owner Commercial Insurance

    2 months ago

    Kitchener, Ontario, Canada Definity Full time

    Job SummaryWe are seeking a highly skilled Product Owner to lead the design and delivery of the Business and Technology Roadmap for Commercial Insurance. The successful candidate will be responsible for translating business objectives into actionable items to achieve company goals.Key ResponsibilitiesWork with leaders, stakeholders, and subject matter...

  • Project Manager

    1 month ago

    Kitchener, Ontario, Canada On Side Restoration Services Ltd. Full time $75,000 - $125,000

    Project Manager - Restoration ServicesWe are seeking a highly skilled Project Manager to join our team at On Side Restoration Services Ltd. As a Project Manager, you will be responsible for overseeing all aspects of the restoration process, ensuring seamless execution and exceptional customer service.Key Responsibilities:Collaborate with insurance adjusters...

  • Project Manager

    1 month ago

    Kitchener, Ontario, Canada On Side Restoration Services Ltd. Full time $75,000 - $125,000

    Project Manager - Restoration ServicesWe are seeking a highly skilled Project Manager to join our team at On Side Restoration Services Ltd. As a Project Manager, you will be responsible for overseeing all aspects of the restoration process, ensuring seamless execution and exceptional customer service.Key Responsibilities:Collaborate with insurance adjusters...

  • Director of Environmental Services

    4 weeks ago

    Kitchener, Ontario, Canada Spring Living Full time

    Job Title: Director of Environmental ServicesSpring Living is a rapidly growing Canadian senior living owner/operator seeking a highly skilled Director of Environmental Services to join our team.Job Summary:The Director of Environmental Services is responsible for ensuring the physical condition of our Retirement community is maintained to the highest...

  • Director of Environmental Services

    4 weeks ago

    Kitchener, Ontario, Canada Spring Living Full time

    Job Title: Director of Environmental ServicesSpring Living is a rapidly growing Canadian senior living owner/operator seeking a highly skilled Director of Environmental Services to join our team.Job Summary:The Director of Environmental Services is responsible for ensuring the physical condition of our Retirement community is maintained to the highest...

  • Project Manager

    3 weeks ago

    Kitchener, Ontario, Canada On Side Restoration Services Ltd. Full time $75,000 - $125,000

    Project Manager - Restoration ServicesWe are seeking a highly skilled and experienced Project Manager to join our team at On Side Restoration Services Ltd. As a Project Manager, you will be responsible for overseeing all aspects of the restoration process, ensuring that projects are completed on time, within budget, and to the highest standards of...

  • Pet Sitter Wanted in Kitchener, Ontario

    1 month ago

    Kitchener, Ontario, Canada CareGuide] Full time

    Job Title: Pet Sitter Wanted in Kitchener, OntarioWe are seeking a reliable and trustworthy pet sitter to provide top-notch care for our beloved dogs while we are away. The ideal candidate should be able to offer a range of services including boarding, dog walking, overnight care, and pet sitting.Job Details:Rate: $130.0 per dayServices: Boarding, dog...

  • Pet Sitter Wanted in Kitchener, Ontario

    1 month ago

    Kitchener, Ontario, Canada CareGuide] Full time

    Job Title: Pet Sitter Wanted in Kitchener, OntarioWe are seeking a reliable and trustworthy pet sitter to provide top-notch care for our beloved dogs while we are away. The ideal candidate should be able to offer a range of services including boarding, dog walking, overnight care, and pet sitting.Job Details:Rate: $130.0 per dayServices: Boarding, dog...

  • Supervisor, Technical Services Lead

    1 week ago

    Kitchener, Ontario, Canada Allied REIT Full time

    About the RoleWe are seeking an experienced Supervisor, Technical Services to join our team at Allied REIT. As a key member of our facilities management team, you will be responsible for overseeing the performance of a large portfolio of buildings, leading a team of Building Operators, and ensuring that all technical services are delivered to the highest...

  • Pet Sitter Wanted in Kitchener, Ontario

    4 weeks ago

    Kitchener, Ontario, Canada CareGuide] Full time

    Job Title: Pet Sitter Wanted in Kitchener, OntarioWe are seeking a reliable and trustworthy pet sitter to provide top-notch care for our beloved dogs while we are away. The ideal candidate should be able to offer a range of services including boarding, dog walking, overnight care, and pet sitting.Job Details:Rate: $130.0 per dayLocation: Kitchener,...

  • Pet Sitter Wanted in Kitchener, Ontario

    4 weeks ago

    Kitchener, Ontario, Canada CareGuide] Full time

    Job Title: Pet Sitter Wanted in Kitchener, OntarioWe are seeking a reliable and trustworthy pet sitter to provide top-notch care for our beloved dogs while we are away. The ideal candidate should be able to offer a range of services including boarding, dog walking, overnight care, and pet sitting.Job Details:Rate: $130.0 per dayLocation: Kitchener,...

  • Business Banking Account Specialist

    7 days ago

    Kitchener, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full time

    Unlock your business potential with DUCA Financial Services Credit Union Ltd.We're a dynamic credit union that empowers entrepreneurs and small business owners to achieve their goals. As a Business Banking Account Manager, you'll play a pivotal role in helping our members succeed.Build meaningful relationships with our business owners and help them navigate...

  • Business Banking Account Manager

    3 weeks ago

    Kitchener, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full time

    Business Banking Account ManagerAt DUCA Financial Services Credit Union Ltd., we're seeking a highly skilled Business Banking Account Manager to join our team. As a key member of our Commercial and Business Banking team, you'll be responsible for building and maintaining strong relationships with our small business owners, providing them with exceptional...

  • Business Banking Account Manager

    4 weeks ago

    Kitchener, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full time

    Job Title: Business Banking Account ManagerDUCA Financial Services Credit Union Ltd. is seeking a highly skilled Business Banking Account Manager to join our team. As a Business Banking Account Manager, you will be responsible for building and maintaining relationships with small business owners, providing them with exceptional service and sound financial...

  • Business Banking Account Manager

    4 weeks ago

    Kitchener, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full time

    Job Title: Business Banking Account ManagerDUCA Financial Services Credit Union Ltd. is seeking a highly skilled Business Banking Account Manager to join our team. As a Business Banking Account Manager, you will be responsible for building and maintaining relationships with small business owners, providing them with exceptional service and sound financial...

  • Service Delivery Manager

    2 months ago

    Kitchener, Ontario, Canada Manulife Full time

    Job DescriptionThe Manulife Administration team is seeking a highly motivated and experienced professional to join our AdminAdvantage Administration team as a Service Owner. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving business results.Key ResponsibilitiesManage a dedicated portfolio of...