Customer Service Representative London

2 weeks ago


London, Ontario, Canada paretofm Full time

This is an exciting opportunity to join Pareto FM as a Customer Service Representative in our London office.

Salary: £30,320 - £32,320 per annum (dependent on experience)

We are looking for a highly motivated and customer-focused individual to provide exceptional service to our clients and guests. As a key member of our team, you will be responsible for delivering a high-quality experience, ensuring all services are delivered to contract and legal requirements.

About the Role:

  • Build and maintain effective relationships with customers and internal/external suppliers
  • Manage guest check-in and create passes for new starters, contractors and visitors
  • Support the Workplace Experience Manager in prioritizing workloads within the team
  • Maintain office security and ensure the reception area is tidy
  • Sort and distribute post, manage stationery stock, and report any suspicious activity

Key Requirements:

  • Excellent communication, coaching, and feedback skills
  • Experience in a fast-paced environment and proven customer service skills
  • PC literate and competent in all relevant MS applications
  • Able to work on own initiative or as part of a team
  • Adaptable to various duties of the post

About Us:

Pareto FM is a leading provider of facilities management services. We pride ourselves on delivering exceptional customer experiences and exceeding client expectations. If you are a motivated and enthusiastic individual who is passionate about delivering outstanding service, we would love to hear from you.



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