Customer Support Specialist

1 week ago


BasSaintLaurent, Canada HITACHI ENERGY CANADA INC. Full time
About HITACHI ENERGY CANADA INC.

We are a leading provider of innovative solutions for the energy sector, committed to excellence in customer support and satisfaction.


Job Title: Customer Support SpecialistJob Summary:

This role is responsible for coordinating customer tenders, managing opportunities in our SRM tool, reviewing customer terms and conditions with our legal department and insurer, and resolving order execution issues. The successful candidate will also interact with customers and factories, work closely with account managers and sales teams, and promote our products and services to achieve regional and channel objectives.


Responsibilities:
  • Work closely with Account Managers, Regional Industry Sales Manager, sales agents, and Business Units (BU) technical sales teams to provide a single interface to the customer.
  • Promote and sell our products and services to help achieve the FES Regional and Channel objectives.
  • Responsible for RFQs and bid coordination with the BUs for efficient and timely submittal of bids.
  • Handle and respond to customer inquiries on a day-to-day basis, including requests for information, literature, quotations, and order follow-ups.
  • Responsible for filtering and escalating leads with high potential to the Regional Sales Director while acting as the single point of contact to the customers.


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