Hotel Operations Manager

2 weeks ago


Parksville, British Columbia, Canada CHW HOSPITALITY CORP Full time

Job Summary:

CHW Hospitality Corp seeks a highly skilled and experienced Hotel Front Desk Supervisor to join our team. As a key member of our front office operations, you will be responsible for providing exceptional customer service, managing day-to-day activities, and supervising a team of staff.

Key Responsibilities:

  • Operations Management: Co-ordinate activities with other work units or departments, establish work schedules and procedures, and maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
  • Team Supervision: Hire and train staff in job duties, safety procedures, and company policies, co-ordinate, assign, and review work, and provide technical advice and recommend measures to improve productivity and product quality.
  • Customer Service: Assist clients/guests with special needs and resolve complaints and claims in a timely and professional manner.
  • Administrative Tasks: Prepare and submit reports, requisition materials and supplies, and perform same duties as workers supervised.

Requirements:

  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years
  • Supervision: 5-10 people
  • Work Conditions and Physical Capabilities: Standing for extended periods, fast-paced environment, attention to detail, and ability to work under pressure.
  • Benefits: Permanent position, 30 to 40 hours per week, and competitive salary range $55,000 - $65,000 per year, depending on location.


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