HR Services Advisor

2 months ago

Markham, Ontario, Canada Astellas Pharma Inc. Full time
About Astellas Pharma Inc.

Astellas Pharma Inc. is a global pharmaceutical company headquartered in Japan, with a team of over 14,000 employees managing operations in approximately 70 countries around the world. We are a Top 30 global biopharma company based on global revenues and are predicted to be one of the Top 10 Cancer Drug Makers of 2024 by Fierce Pharma.

Our Mission

We strive to become a cutting-edge, value-driven life science innovator. This means working at the forefront of healthcare change to turn innovative science into value for patients. We are relentless in our pursuit of scientific progress and in tackling unmet medical needs, demonstrated by our legacy in oncology, overactive bladder, and transplant, and our impressive pipeline in women's health, blindness, and regeneration, genetic regulation, immuno-oncology, mitochondria, and targeted protein degradation.

Our Culture

We are a company that values patient focus, ownership, results, openness, and integrity. We nurture exceptional relationships with our employees to allow them to thrive, foster innovation, and deliver exceptional business results. We work to create a culture where our people feel empowered to pursue brave ideas and ambitious outcomes, to have the confidence to be accountable for a higher standard of performance, and embody a competitive and solutions-oriented mindset.

Job Summary

We are seeking a highly skilled HR Services Advisor to join our team. The successful candidate will be responsible for providing advice and guidance across the end-to-end lifecycle where the service cannot be resolved by the third party or self-service across a cluster of countries. They will also be responsible for ensuring the service continuously improves and we robustly have the right work in the right team.

Key Responsibilities
  • Accountable for the delivery of a consistently excellent customer experience in end-to-end lifecycle query resolution.
  • Accountable for maintaining process, policy, and procedural knowledge to ensure accuracy of advice provided to customers.
  • Accountable for the execution of administrative processes across the scope of services provided by People Operations.
  • Accountable for analyzing customer requests that cannot be resolved and driving continuous improvement to upskill third-party providers.
  • Accountable for ensuring that query resolution meets and exceeds agreed service level agreements and internal performance measures.
  • Accountable for the maintenance and integrity of HR data both on and off systems.
Requirements
  • Education – HR Administrator profession.
  • Experience across core HR functions (e.g., Compensation, Benefits, Performance Management, etc.) with specific experience in HR process design, policy advice, and employee administration.
  • Experience in working within a Shared Service Centre environment.
  • A broad understanding of the HR employee lifecycle.
  • Fluent in written and verbal business English.
  • Excellent written and oral communication skills in English.
  • Experience in providing HR policy and process-related advice and guidance.
  • Knowledge of continuous improvement within a Shared Service Centre environment.
  • Proficient with MS Office and Outlook.
  • Excellent Microsoft Excel skills.
  • Excellent organization skills.
  • Proactive.
  • Collaborative with peers and colleagues to drive involvement and engagement.
Competencies
  • Customer Focus:
    • Acts to support a culture where everything is done to enhance value to patients. Intentional about meeting/exceeding customer expectations.
    • Proactively seeks feedback to improve service provision.
  • Strategic Orientation:
    • Understands how personal/team objectives contribute to Astellas' strategy and functional goals.
    • Balances 'bigger picture' goals and operational requirements, overcoming challenges/barriers to delivery.
  • Innovation & Change:
    • Identifies improvements and generates new ideas, methods, or solutions. Positively embraces change.
    • Continuous improvement approach; takes personal ownership to improve ways of working and leverage/share best practice.
  • Results Orientation:
    • Ability to work autonomously and make evidence-based decisions: judgement to know when to seek guidance or escalate.
    • Methodical with ability to prioritize and meet deadlines. Tenacious to follow up and resolve outstanding matters and explore options.
    • Excellent attention to detail and financial awareness (raise/process/track Purchase Orders etc.).
  • IT literate:
    • (Intermediate stage) to type/create and edit reports, trackers, etc. Excel, Word, PowerPoint, Outlook, and eLearning and online systems (e.g., LMS, ZINC, TMF, etc. databases). Intranet and web.
    • Good written and verbal communications including ability to prepare updates, summaries, emails to employees and managements.
  • Communication & Collaboration:
    • Collaborates: values others' views and perspective. Able to challenge respectfully and propose alternative solutions.
    • Proactively shares knowledge, and adapts approach to build consensus and respect diverse views and cultures.
  • Developing & Inspiring:
    • Proactively shares knowledge and best practice and encourages others to develop.
    • Learns from own/others experience and proactively seeks to develop personal capability.
    • Regularly seeks feedback on personal contribution and growth areas.
  • Working as One Astellas:
    • Takes personal ownership and acts as a role model of ethics and compliance treating everyone with respect.
    • Provides honest, constructive, and timely feedback. Seeks feedback on own contribution and ways of working.
  • Interpersonal relationships:
    • Employees at all levels within Astellas.
    • Workforce Services Team Lead.
    • People Enablement Team (CoE).
    • HR Business Partner (HRBP).
    • Broader HR Operations Teams (e.g., HRIS).
    • Workforce Services Outsourcing Partner.
    • Global HR Payroll Providers.

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