Store Operations Manager

2 weeks ago


Markham, Ontario, Canada Loblaw Companies Ltd - Head Office Full time
About the Role

We are seeking a highly motivated Store Operations Manager to join our team at Loblaw Companies Ltd - Head Office. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our stores.

The successful candidate will have a proven track record in managing people and will possess excellent leadership skills. You will be responsible for promoting and maintaining a high standard of customer service, training and motivating staff, and providing a positive working environment.

Key Responsibilities
  • Promote and maintain a consistently high standard of customer service
  • Train and motivate store staff to achieve their full potential
  • Provide coaching, guidance, and support to employees to ensure they are equipped to handle all aspects of their role
  • Prepare, post, and change work schedules to meet business needs
  • Delegate and prioritize workload for store staff
  • Effectively merchandise advertising and promotional programs to maximize sales and profitability
  • Maintain up-to-date information about market trends and competitor activities
  • Coordinate the receiving, handling, and storing of products to achieve optimal results
  • Maintain category sets, mixing for profit as required
  • Utilize shipment reports, exclusivity reports, and head office flash reports to ensure overall store profitability
  • Work with sales representatives to negotiate credits, display merchandising, and order levels
  • Provide accurate and effective purchasing and ordering for the store
  • Maintain appropriate inventory levels through effective ordering and rotation
  • Ensure pricing integrity
  • Coordinate employee activities on a daily basis and provide input into the performance management process
About You

To be successful in this role, you will need:

  • A minimum of 2 years of management experience
  • The ability to work with minimal functional direction
  • Demonstrated understanding of critical success factors for the nofrills concept as a discount food store focusing on low price image
  • Demonstrated understanding of an Associate Store Manager's impact on store performance in the areas of customer service, employee relations, merchandising, and sales/profits
  • Strong communication skills, including verbal, written, and active listening
  • Demonstrated customer focus and commitment to superior customer service
  • Issue management skills, including time management, conflict management, and team building skills to develop collaborative working relationships
  • Open availability and flexibility to work days, nights, weekends, and holidays according to the needs of the business
What We Offer

We offer a competitive salary of $70,000 - $90,000 per year, depending on experience, as well as opportunities for career growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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