Retail Operations Manager

3 days ago

Markham, Ontario, Canada Loblaw Companies Ltd - Head Office Full time
Job Summary

We are seeking a skilled Retail Operations Manager to join our team at Loblaw Companies Ltd - Head Office. As an Associate Store Manager, you will play a key role in ensuring the effective operation of our store, driving sales and profitability, and delivering exceptional customer service.

About the Role

This is a leadership position that requires strong communication and interpersonal skills, as well as the ability to motivate and develop a team. You will be responsible for managing the productivity of all store staff, promoting a positive working environment, and ensuring that our store meets the highest standards of quality and customer satisfaction.

Key Responsibilities
  • Promote and maintain a consistently high standard of customer service
  • Train and motivate store staff to achieve their full potential
  • Prepare, post, and change work schedules to meet business needs
  • Delegate and prioritize workload for staff to ensure efficient operation of the store
  • Effectively merchandise advertising and promotional programs to maximize brand advantage
  • Maintain up-to-date information about market trends and competitor activities
  • Coordinate receiving, handling, and storing of product to achieve optimal results
  • Maintain category sets and mixing for profit as required
  • Utilize shipment reports, exclusivity reports, and head office flash reports to ensure overall store profitability
  • Work with sales representatives to negotiate credits, display merchandising, and order levels
  • Provide accurate and effective purchasing/ordering for the store
  • Maintain appropriate inventory levels through effective ordering and rotation
  • Ensure pricing integrity
  • Coordinate employee activities on a daily basis and provide input into the performance management process
Requirements
  • Ability to manage people with 2 years of management experience
  • Ability to work with minimal functional direction
  • Demonstrated understanding of critical success factors for the nofrills concept as a discount food store focusing on low price image
  • Demonstrated understanding of an associate store manager's impact on store performance in areas such as customer service, employee relations, merchandising, sales/profits
  • Strong communication skills including verbal, written, and active listening
  • Demonstrated customer focus and commitment to superior customer service
  • Issue management skills (time management; conflict management; team building skills to develop collaborative working relationships)
  • Open availability and flexibility to work days, nights, weekends, and holidays according to the needs of the business
  • Strong knowledge of all aspects of the produce area, operations, and products
Compensation

The estimated salary range for this role is $80,000 - $110,000 per year, depending on experience and qualifications.

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