Equipment Rental Coordinator

1 day ago

Port Stanley, Ontario, Canada CB Canada Full time
Job Summary

We are seeking a highly skilled Equipment Rental Specialist to join our team at Sunbelt Rentals. As a key member of our sales and rental team, you will be responsible for providing exceptional customer service, negotiating and placing orders, and supporting sales development and customer satisfaction efforts.

Key Responsibilities:
  • Determine customer equipment needs through questioning and qualifying, providing alternative equipment suggestions as needed.
  • Negotiate price and volume of original orders, maximizing rate and volume.
  • Place high volumes of equipment orders, obtaining customer information and finalizing details about equipment requirements.
  • Secure equipment by checking availability and coordinating with other departments as needed.
  • Administer rental contracts, including on and off rental dates, rates, and ancillary charges.
  • Handle customer complaints in a professional manner, resolving issues to the satisfaction of both the customer and Sunbelt Rentals.
  • Support sales and marketing efforts by performing prospecting calls, forwarding sales leads, and acting as a liaison for marketing initiatives.
  • Record details of calls and maintain lost rent logs.
  • Review daily management reports and provide feedback to the Profit Center Manager regarding fleet and merchandise inventory, as well as pricing.
  • Participate in After Hours and Emergency Response efforts, including local and regional responses, as well as national event response efforts.
Requirements:
  • Related experience in account management, rental sales, parts sales, service management, customer service, construction management, tools management, counter sales, equipment sales, or a similar field.
  • Ability to work in a fast-paced environment, providing exceptional customer service and supporting sales development efforts.
  • Strong communication and negotiation skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to lift 50 pounds or more, and work indoors and outdoors as required by the job.
What We Offer:

Sunbelt Rentals offers competitive compensation and a comprehensive benefits program, including a competitive salary, health and dental benefits, and opportunities for career growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. Employment with Sunbelt Rentals is contingent on the satisfactory completion of a pre-employment background check.

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