Content Supply Chain Technology Strategist

4 days ago

Toronto, Ontario, Canada Fidelity Investments Full time

Fidelity Investments is a leading financial services company seeking a skilled Content Supply Chain Technology Strategist to join our team. This role will be responsible for overseeing the implementation and integration of content and workflow technology enhancements across the content supply chain, ensuring seamless integration of various technologies to enable efficient workflow, scalability, and content velocity.

As a key member of our team, you will own the strategy, tactical implementation, and subject matter expertise for Fidelity's internal and external content and workflow tools across the supply chain, including third-party vendors and/or agencies. You will work closely with various stakeholders to ensure successful deployment and integration of Content and Workflow technology and marketing tech solutions.

Key responsibilities include creating detailed technical documentation for Confluence (or other records platforms) clearly outlining integration points, data flows, and risks/controls; owning and managing the risk and controls assessment process in Content and workflows for Content and Workflow technology; staying up to date with industry best practices and emerging trends to drive continuous improvement and innovation; maintaining a backlog of enhancements for Fidelity's content supply chain technology roadmap; building a yearly scorecard for content and workflows technology; working closely with Data Analytics to measure content and workflows and prove effectiveness; fostering collaboration and cross-functional partnerships with internal teams to ensure effective implementation and utilization; assessing and mitigating risks related to content and workflow technologies, ensuring compliance with security and privacy standards; and developing and executing the strategic plan for content, workflows, and marketing technologies, aligning it with the overall marketing and business objectives.

The ideal candidate will have 7+ years of strong technical background in marketing technology strategy and implementation, experience in optimizing content planning, production, and delivery processes, experience in Marketing workflow management and optimization, particularly through Adobe Workfront, experience working with creative and design teams and familiarity with content production processes, a passion and interest in automation, AI, and generative AI in the content production and delivery process, strong understanding of Agile concepts such as Scrum, Kanban, Lean, etc., experience creating product roadmaps, backlogs, business case development, and reporting, and experience in creating documentation, test plans, and in managing risk in projects, enhancements, or implementations.

This role requires strong critical thinking and problem-solving skills, a product owner mindset driven by business goals, key metrics, and outcomes, excellent communication and leadership skills, both written and verbal, enthusiasm for technology, generative AI, automation, and an ability to balance vision with execution, the ability to analyze data, glean insights, and summarize data and trends for decision makers, self-starter and fast learner with the ability to work well independently as well as collaboratively with cross-functional teams, the ability to manage multiple priorities in an ever-changing environment and meet deadlines, ability to drive consensus amongst key stakeholders, and presentation skills to articulate vision.

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