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Consumer Service Delivery Manager

2 months ago

Old Toronto, Ontario, Canada Hamilton Barnes Associates Limited Full time

Job Summary:

Hamilton Barnes Associates Limited is seeking a seasoned Service Delivery Manager to oversee the execution of cutting-edge technologies and ensure exceptional client satisfaction. As a key member of our team, you will be responsible for building and maintaining strong relationships with clients, supervising a team of technical professionals, and monitoring service level agreements.

Key Responsibilities:

  1. Client Relationship Management: Act as the primary point of contact for service-related matters, fostering strong relationships with clients and ensuring their needs are met.
  2. Team Leadership: Supervise and motivate a team of technical professionals, promoting productivity and professional growth.
  3. Service Delivery: Monitor and ensure the achievement of service level agreements, working closely with technical teams to meet and exceed client expectations.
  4. Risk Management: Identify and mitigate potential risks to service delivery, ensuring network security and uptime.
  5. Budget Management: Responsible for managing the budget related to service delivery operations.

Requirements:

  1. Experience: Demonstrated service delivery management experience in network or cloud-based solutions.
  2. Leadership Skills: Proven ability to manage large accounts and lead a team of technical professionals.

What We Offer:

  1. Competitive Salary: $120,000 per annum.
  2. Superannuation: Employer-matched superannuation scheme.
  3. Annual Bonus: Performance-based annual bonus.
  4. Expenses Paid: Expenses paid for business-related activities.
  5. Training & Development: Funded training and development opportunities.
  6. Hybrid Working: Flexible hybrid working arrangement.