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Customer Service Representative

2 months ago

Dorval, Quebec, Canada Porter Airlines Full time
Job Summary

At Porter Airlines, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our airport operations team, you will be responsible for providing exceptional service to our passengers, ensuring a seamless travel experience from check-in to boarding.

Why Choose Porter Airlines?

We offer a dynamic and fast-paced work environment that promotes equality, growth, and opportunities for advancement. Our team members enjoy a range of benefits, including:

  • RRSP Matching
  • Health & Dental coverage after 3 months of employment
  • Unlimited access to staff travel perks to Porter destinations

How Will We Help You Grow?

We're committed to helping our team members develop their skills and advance their careers. Our networking programs and training initiatives provide opportunities for growth and professional development.

Key Responsibilities:

  • Provide high-quality customer service to passengers
  • Check-in passengers for flights, assign seats, and issue boarding passes
  • Verify passenger identification and travel documents
  • Tag passenger bags to correct destinations
  • Ensure the aircraft is clean prior to departure
  • Board passengers onto flights and verify travel documents
  • Monitor carry-on luggage and operate jet ways, canopies, and aircraft doors
  • Assist passengers with special needs, including those in wheelchairs, unaccompanied minors, and passengers with visual or hearing impairments

Requirements:

  • Ability to work on a permanent basis in Canada
  • Experience in a customer service environment, preferably in the airline industry
  • Ability to obtain necessary security clearances
  • Ability to work in a fast-paced environment and multitask
  • Detail-oriented and able to handle stressful situations
  • Dependability and a clear attendance record
  • Ability to lift/push/pull up to 50lbs on a regular basis
  • Ability to assist with wheelchair transfers and special service request passengers

Language Requirements:

Ability to communicate and correspond clearly and precisely in English and French