Customer Service Representative
3 weeks ago
We are seeking a highly skilled and dedicated Customer Service Representative to join our team at BMO. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner.
Key Responsibilities- Provide prompt and effective service to clients, resolving issues and addressing concerns in a professional and courteous manner.
- Act as a liaison between clients and internal teams, ensuring seamless communication and resolution of client issues.
- Collaborate with internal stakeholders to identify and implement process improvements, enhancing the overall client experience.
- Develop and maintain strong relationships with clients, understanding their needs and preferences to provide tailored service solutions.
- Stay up-to-date on product and service offerings, ensuring accurate and informed responses to client inquiries.
- Participate in ongoing training and development to enhance skills and knowledge, staying current with industry trends and best practices.
- High school diploma or equivalent required; post-secondary education in a related field an asset.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Proficiency in Microsoft Office and other relevant software applications.
- Fluency in English and French, with the ability to communicate effectively in both languages.
BMO offers a competitive salary range of $33,850.00 - $44,000.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans. We also offer opportunities for professional growth and development, as well as a dynamic and inclusive work environment.
At BMO, we are committed to creating a workplace that is inclusive, equitable, and accessible. We believe that diversity and inclusion are essential to our success, and we strive to create a workplace where everyone feels valued, respected, and heard.
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