Customer Service Representative
4 weeks ago
We are seeking a highly skilled and dedicated Customer Service Representative to join our team at BMO. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring that their needs are met in a timely and professional manner.
Key Responsibilities- Provide prompt and effective service to clients, responding to their inquiries and resolving their issues in a professional and courteous manner.
- Act as a liaison between clients and internal stakeholders, ensuring that client needs are communicated and met.
- Collaborate with internal teams to resolve client issues and improve overall service delivery.
- Develop and maintain strong relationships with clients, understanding their needs and preferences to provide tailored service solutions.
- Stay up-to-date on product and service offerings, as well as industry trends and best practices, to provide informed and expert advice to clients.
- Participate in ongoing training and development to enhance skills and knowledge, staying current with industry developments and best practices.
- High school diploma or equivalent required; post-secondary education in a related field an asset.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of productivity.
- Fluency in English and French, with the ability to communicate effectively in both languages.
BMO offers a comprehensive compensation package, including a competitive salary, benefits, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, where all employees feel valued and supported.
At BMO, we are driven by a shared purpose: Boldly Grow the Good in business and life. We believe in the importance of creating lasting, positive change for our clients, communities, and people. By working together, innovating, and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
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