Automotive Parts Coordinator

4 weeks ago

Williams Lake, Canada Craftsman Collision Full time
Key Responsibilities:

• Provides the highest levels of customer service, both internally and externally, with the goal of continuously improving the customer experience;

• Supports management of shop in alignment with The Craftsman Way (TCW);

• Uses company dashboard to accurately identify and prioritize tasks;

• Actively participates in daily production meetings;

• Receives and mirror matches parts to ensure accuracy in support of the repair plan;

• Maintains professional relationships with all stakeholders;

• Uses Craftsman Management System to enter parts and sublet invoices, and confirm margins;

• Maintains and organizes parts carts, staging areas and parts room in alignment with The Craftsman Way;

• Updates parts carts tags in alignment with The Craftsman Way;

• Delivers parts to stakeholder(s) as required

• Ensures returns are completed prior to file being closed;

• Works with the Shop Manager to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality and employment standards;

• Ensures compliance with internal policies, procedures and guidelines to promote their consistent application within the Company;

• Contributes to the goal of closing all files within 24 hours of vehicle delivery;

• Supports company standards in SPARKLE, safety and security;

• Represents and promotes the Craftsman Collision brand in a positive manner aligned with stated values in all dealings internal and external; and

Requirements:

• 1 year of related experience in a fast-paced, team-oriented environment preferred;
• Post-secondary education is an asset;
• Strong verbal, written and listening skills;
• A well-defined sense of diplomacy, including negotiation and conflict resolution skills;
• Demonstrated time management, problem solving, critical thinking and sound judgement skills;
• Strong interpersonal skills with customer service-oriented attitude;
• Proficient in Outlook with the ability and willingness to learn new applications;
• Demonstrated desire and aptitude for learning and development;
• Interest in vehicles and the automotive industry;
• Must have a valid class 5 driver's license with a clean driver's abstract over the last 3 years;
• Must be legally entitled to work in Canada with no restrictions.

Benefits:

When you're part of the Craftsman Collision team, you get valuable perks like extended health, professional development, certified training and more.

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