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Customer Service Ambassador

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Toronto, Ontario, Canada Allied Properties REIT Full time
About The Well

The Well is a unique and innovative joint venture between Allied Properties REIT and Riocan. This dynamic and agile team is focused on delivering exceptional experiences for guests, residents, and office users. As a Guest Services Representative, you will be the face and heart of The Well, ensuring that every interaction is memorable and exceeds expectations.

Key Responsibilities
  • Support guests in accessing a range of services, amenities, and programs, including gift card sales, retail, and community information.
  • Develop and cultivate relationships with The Well retailers, residence managers, and community organizations to stay informed about localized activities, programs, and events.
  • Provide exceptional customer service through various communication channels, ensuring prompt and accurate responses to inquiries.
  • Perform gift card sales and reconcile shift reports.
  • Conduct daily opening and closing procedures to maintain a clean and organized workspace.
  • Dispatch Security and Operations personnel as needed.
  • Collaborate with Guest Experience Ambassadors to address community engagement needs on social media platforms.
  • Maintain a database of frequently asked questions and scripts.
  • Support the Marketing Department with marketing programs and events.
  • Manage inventory and tracking of Guest Experience programs and supplies.
  • Adhere to corporate communication guidelines.
  • Participate in digital file management and organization of the Guest Experience team SharePoint drive.
  • Perform general administrative tasks as requested.
Requirements
  • Minimum of 2+ years of customer service, hospitality, or related experience.
  • Post-secondary education in Business, Hospitality, Communications, or a relevant field.
  • Ability to work independently and as part of a team.
  • Knowledge of Google Suite and streamlined social media platforms.
  • Excellent verbal and written communication skills.
  • Organizational skills, with the ability to multitask and meet deadlines.
  • Flexibility to work evenings and weekends as needed.
Preferred Qualifications
  • Understanding of AODA compliance.
  • Good knowledge of print standards.
  • Experience with MailChimp.