Front Desk Associate

4 weeks ago


Winnipeg, Manitoba, Canada Travelodge by Wyndham Winnipeg East Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Travelodge by Wyndham Winnipeg East. As a Front Desk Agent, you will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities

  • Investigate and resolve guest complaints and issues in a professional and courteous manner.
  • Register arriving guests, assign rooms, and process check-ins and check-outs.
  • Process group arrivals and departures, take and cancel room reservations, and provide information on hotel facilities and services.
  • Provide general information about points of interest in the area and assist guests with special needs.
  • Balance cash, complete balance sheets, and maintain an inventory of vacancies and room assignments.
  • Follow emergency and safety procedures, and perform light housekeeping and cleaning duties as needed.

Requirements

  • Secondary (high) school graduation certificate.
  • Experience an asset, but not required.
  • Ability to work in a fast-paced environment and provide excellent customer service.
  • Fluency in English.
  • 40 hours per week.

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