Premium Services Supervisor

1 month ago


Toronto, Ontario, Canada DelMonte Hotel Group Full time

Job Summary

The Premium Services Supervisor is a key member of our team, responsible for managing the Premium Services Department during live events. This includes overseeing personnel and operations, with support from the Premium Services Manager, to deliver exceptional guest service.

Key Responsibilities

  • Motivate staff through service and sales incentives
  • Oversee daily operations, including restaurants, clubs, and in-seat service
  • Maximize labor utilization
  • Complete opening and closing duties as required
  • Ensure accurate consumption and inventory recording
  • Complete sales, inventory audits, and recounts as necessary
  • Ensure staff adherence to company policies and procedures
  • Provide responsible alcohol service
  • Assist with office administration duties, including system administration
  • Aid guests with questions, comments, and concerns
  • Collaborate with Blue Jays representatives and management to ensure successful operations
  • Contribute to new ideas for food, service, and structure for the Premium Services Department

Requirements

  • Smart Serve Certification
  • Management experience in guest service
  • Conflict resolution skills
  • Cash handling experience
  • Team player
  • Ability to work quickly under pressure
  • Organizational and problem-solving skills
  • Creativity
  • Understanding of safe food handling policies and standards
  • Ability to work flexible shifts, including evenings, weekends, and holidays

Working Conditions

Location: On-site

The physical demands of this role include sitting, talking, hearing, and using hands to handle controls. The employee must be able to stand, walk, and stoop. Specific vision abilities required include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.



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