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Help Desk Specialist

1 month ago

Brampton, Ontario, Canada ONTARIO INC Full time
Job Summary

We are seeking a highly skilled and motivated Technical Support Analyst to join our team at Ontario Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring seamless access to our computer networks and systems.

Key Responsibilities
  • Network Access: Grant users access to computer networks and troubleshoot connectivity issues.
  • System Performance: Monitor and report on the performance of computer systems and networks, identifying areas for improvement.
  • User Support: Respond to user inquiries and provide assistance with computer-related issues, offering advice and training as needed.
  • Problem-Solving: Collect, organize, and maintain a log of problems and solutions to aid in troubleshooting and knowledge sharing.
  • Collaboration: Participate in the redesign of applications and software to enhance user experience and efficiency.
  • Customer Service: Provide exceptional customer service, addressing user concerns and resolving issues in a timely and professional manner.
  • Incident Management: Manage incidents effectively, ensuring minimal disruption to business operations.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1-2 years.
  • Experience: 7 months to less than 1 year of experience in a related field.
Working Conditions
  • Work Language: English.
  • Work Term: Permanent.
  • Hours: 35 hours per week.