Customer Service Supervisor Team Lead
5 days ago
Overview
At VANTAA ENTERPRISE LTD., we are seeking an exceptional Customer Service Supervisor to lead our team and drive success. This is a pivotal role that requires strong leadership skills, excellent communication abilities, and a customer-centric approach.
In this role, you will oversee the daily activities of our customer service team, ensuring seamless interactions with clients and resolving any issues promptly. Your expertise in conflict resolution, problem-solving, and technical advice will be invaluable in maintaining high-quality customer relationships.
With approximately 3 years to less than 5 years of experience in customer-facing roles, you possess a deep understanding of what it takes to deliver exceptional results. Your proficiency in managing work schedules, identifying training needs, preparing reports, and conducting performance reviews will be essential in driving team productivity and efficiency.
As a Customer Service Supervisor, you will also be responsible for recruiting and hiring staff, requisitioning materials, and organizing inventory. Your ability to multitask, prioritize tasks, and maintain accurate records will be crucial in meeting business objectives.
In terms of education, a College/CEGEP degree or equivalent qualification is required. Fluency in English is mandatory, as you will be working directly with clients and colleagues.
Our ideal candidate has a salary range of $65,000 - $85,000 per annum, depending on location and experience. If you are a motivated, results-driven professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.
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