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Technical Account Manager

2 weeks ago

London, Ontario, Canada ROSS Full time

Company Overview

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ROSS is a team of People Specialists helping companies align their People Strategy with their business growth. We provide remote or onsite HR and Recruitment solutions such as Recruitment Process Outsourcing (RPO) and Recruitment Augmentation.

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Job Description

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As a Customer Success Specialist, you will be responsible for ensuring that customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and high return on investment. Leveraging your technical and consultative skills, you will achieve these goals by understanding the customer's overall business objectives and providing recommendations on how to get the most out of solutions within their business environment.

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You will engage and individually manage a large volume portfolio of key customer accounts, work closely with stakeholders within each customer account to identify their workflow processes and business challenges, and oversee the successful implementation/configuration of product suite for each customer account.

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Responsibilities:

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  • Engage and individually manage a large volume portfolio of key customer accounts.">
  • Work closely with stakeholders within each customer account to identify their workflow processes and business challenges.">
  • Oversee the successful implementation/configuration of product suite for each customer account.">
  • Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value, and renewal timeframe.">
  • Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles, and recommended plan of action.">
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Qualifications:

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We are looking for candidates with a Bachelor's Degree or equivalent work experience in the software industry, 6-10 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications, extensive technical account management & customer engagement experience, hands-on working knowledge of implementation experience with business applications, and excellent written & verbal communication skills.

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Benefits

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We offer a competitive compensation package and a chance to grow your career in a fast-paced environment.

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Others

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If you're interested in this position, please click here for more details.