Cloud AI Transformation Leader

2 days ago


Waterloo, Ontario, Canada Financière Sun Life Full time

Sun Life is revolutionizing its global contact centers with cutting-edge cloud and Generative AI technologies. We are seeking an experienced Program-level Scrum Master to lead our agile transformation and drive innovation across multiple teams.

Company Overview

We're a company that values diversity, inclusion, and employee well-being. Our goal is to create a flexible work environment where our employees can thrive and make a significant impact on a global scale.

Job Description

The Scrum Master will report to the Assistant Vice-President, Contact Centre Platform and Engineering Practices. As the Program Scrum Master for our Contact Center GenAI Initiative, you'll orchestrate the efforts of multiple cross-functional squads, each led by their own Scrum Master. Your role will be crucial in implementing and scaling agile methodologies across the program, fostering high-performing teams, promoting inter-squad collaboration, driving innovation in cloud technologies and GenAI solutions, and ensuring seamless integration of DevOps practices and engineering standards.

Key Responsibilities:
  • Oversee and coordinate program-level agile ceremonies
  • Mentor and coach squad-level Scrum Masters to enhance their effectiveness
  • Facilitate cross-squad dependencies and ensure alignment with program goals
  • Collaborate with Product Owners and stakeholders to prioritize program backlog
  • Champion agile principles and practices across the organization
Required Skills and Qualifications

We're looking for a skilled Scrum Master with 5+ years of experience in agile environments. You should have a proven track record in large-scale agile transformations and multi-team coordination. Proficiency in agile tools like JIRA, Confluence, and Miro is also required.

Benefits

We offer a competitive salary range of $84,000 - $138,000, as well as various incentive plans, payment under which is discretionary and subject to individual and company performance. Our wellness programs support your mental, physical, and financial health, and we provide opportunities for career growth and development.

At Sun Life, we strive to create a diverse and inclusive workplace where everyone feels valued and empowered to succeed. If you're passionate about scaling agile practices, have a passion for cloud and AI technologies, and want to make a significant impact on a global scale, we encourage you to apply.



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