Customer Service Manager

2 months ago


Surrey, British Columbia, Canada Nagra Insulation Ltd Full time
About the Role

We are seeking a highly skilled Customer Service Supervisor to join our team at Nagra Insulation Ltd. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our customer service department.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and lead a team of customer service representatives to ensure excellent service delivery.
    • Provide guidance and support to team members to help them achieve their goals and objectives.
  • Operations Management
    • Oversee the preparation and submission of reports to management.
    • Coordinate and schedule activities to ensure efficient use of resources.
  • Recruitment and Training
    • Recruit and hire new team members as needed.
    • Develop and implement training programs to ensure team members have the necessary skills and knowledge to perform their duties.
  • Health and Safety
    • Ensure that all team members follow health and safety regulations and procedures.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • Experience is an asset.
What We Offer
  • Competitive Salary
  • Opportunities for Professional Growth
  • A Dynamic and Supportive Work Environment


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