Customer Service Manager

1 month ago


Surrey, British Columbia, Canada A-1 Trusses Ltd. Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at A-1 Trusses Ltd. The successful candidate will be responsible for overseeing the customer service team, ensuring excellent customer experience, and driving business growth.

Key Responsibilities
  • Team Management: Supervise and lead a team of customer service representatives to achieve sales targets and provide exceptional customer service.
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet customer needs.
  • Operations: Coordinate and schedule activities, manage inventory, and ensure efficient use of resources.
  • Training and Development: Train and develop team members to improve their skills and knowledge.
  • Reporting: Prepare and submit reports to management on team performance, customer feedback, and sales data.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
What We Offer
  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Collaborative Team Environment: A collaborative and supportive team environment that encourages open communication and teamwork.


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