Restaurant Operations Manager

4 weeks ago


Gravenhurst, Ontario, Canada A&W Restaurant Gravenhurst Full time

Restaurant Operations Manager

We are seeking a highly skilled Restaurant Operations Manager to join our team at A&W Restaurant Gravenhurst. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we provide exceptional customer service and maintain high standards of quality and efficiency.

Key Responsibilities:

  • Analyze and manage budgets to optimize profits and maintain a competitive edge in the market.
  • Develop and implement effective operational procedures to ensure seamless service delivery and minimize waste.
  • Evaluate and improve daily operations to enhance customer satisfaction and staff productivity.
  • Monitor and control labor costs, inventory levels, and other key performance indicators to ensure optimal resource allocation.
  • Recruit, train, and develop a high-performing team of staff to deliver exceptional customer service and achieve business objectives.
  • Plan and organize daily operations, including menu planning, inventory management, and supply chain logistics.
  • Supervise and mentor staff to ensure they have the skills and knowledge required to deliver exceptional customer service and achieve business objectives.
  • Conduct performance reviews and provide constructive feedback to staff to ensure they are meeting performance expectations.
  • Address customer complaints and concerns in a professional and courteous manner.
  • Provide exceptional customer service to ensure customer satisfaction and loyalty.

Work Conditions and Physical Capabilities:

  • Fast-paced environment with tight deadlines and high pressure to perform.
  • Repetitive tasks and long hours may be required during peak periods.

Screening Questions:

  • Do you have previous experience in a restaurant management role?
  • Are you able to work in a fast-paced environment with tight deadlines and high pressure to perform?


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