Store Director

2 weeks ago

Laval, Quebec, Canada Trane Technologies Full time

At Trane Technologies, we're committed to creating innovative climate solutions for a sustainable world. As a Store Leader, you'll play a crucial role in leading our team to achieve this vision.

Key Responsibilities:

Customer Facing: 30%

  • Foster a customer-focused culture in the store by driving urgency and accountability to satisfy the customer.
  • Degree of urgency and accountability will be determined via customer feedback tools and methods.
  • Maintain awareness of local market pricing and product trends to collaborate with Operations Leader and develop actions to leverage opportunities for growth and address competition.
  • Lead the implementation of product and vendor promotions, and customer events.
  • Build strong relationships with key customers.
  • Investigate customer concerns, implement corrective action, and communicate with customers and associates as needed.
  • Ensure high availability of sales by keeping portfolios current and incorporating local customer needs.

Leadership and Winning Culture: 35%

  • Effectively assess, select, onboard, develop, and coach a diverse team of associates to achieve performance goals and business results.
  • Establish work objectives and manage the distribution of work among associates.
  • Utilize the HR team and IR Talent Management System to manage performance management and ongoing development.
  • Work with Operations Leader on performance reviews, performance issues, recommended promotions, and salary/wage increases.
  • Build a sales culture by coaching and training associates to sell parts and solutions.
  • Establish a leadership cadence for the team, including communication and community events to build an engaged team.
  • Role-model customer-facing behaviors and customer service.
  • Lead recognition, both formal and informal, for the store, including individual recognition and recognizing successes.
  • Participate in team and community involvement activities.

Operations: 30%

  • Develop and execute annual operating plans for the store.
  • Analyze business forecasts and reports, conduct audits, and reviews to ensure business process and financial compliance.
  • Work with Operations Leader to recommend potential synergies with other SBUs for market penetration.
  • Responsible for achieving store sales goals.
  • Conduct market price and product needs analyses and recommend new product offerings to Operations Leader.
  • Manage store operations to ensure follow-through, productivity, and quality in standard work and processes.
  • Oversee store inventory program to ensure inventory levels support customer availability and reduce OSMI.
  • Ensure compliance with Company safety programs, procedures, conduct safety audits, and reinforce a strong safety culture.
  • Responsible for maintaining required daily, weekly, and monthly reports.
  • Responsible for cash management process, including reconciliation.
  • Ensure showroom appearance is maintained.

Back Office: 5%

  • Responsible for all aspects of inventory control, including replenishment, stocking, cycle counting, physical inventory, receiving, and slow-moving obsolete (SMOB).
  • Monitor and audit product returns and warranty transaction/claim activity.
  • Responsible for oversight of warehouse responsibilities, including parts deliveries, stocking, and storage.
  • Flexible to work outside normal work hours/weekends, as required.

Qualifications:

  • Bachelor's degree (BA/BS) from 4-year college or university or a 2-year Associate's (AA) degree and 4 years parts management-related experience; or equivalent combination of education and experience.
  • Two years supervisory experience with two or more employees.
  • Good computer skills, including Microsoft Office; Word, Excel, and Outlook. Proficiency in an inventory management system or retail sales program a plus.

Equal Employment Opportunity:

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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