Dispatch and Operations Manager

1 week ago


Ottawa, Ontario, Canada All Pro Plumbing, Heating, Air & Electrical Full time

Responsibilities and Qualifications

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Schedule and dispatch technicians: Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
Prioritize service requests: Prioritize service requests based on urgency and technician availability.
Monitor and adjust schedules: Monitor and adjust schedules to ensure optimal efficiency and productivity.
Customer interactions: Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
Communication with customers: Provide customers with information about service availability, estimated arrival times, and any potential delays.
Follow-up with customers: Follow up with customers to ensure satisfaction and address any further needs or concerns.
Maintain accurate records: Maintain accurate records of service calls, customer interactions, and technician activities.
Data entry: Enter data into the company's dispatch and customer management systems.
Reports: Generate and distribute reports on service performance, technician productivity, and customer satisfaction.



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