Dispatcher - Hearst, ON

Job Description - Dispatcher - Hearst, ON (251416)

Full-Time Dispatcher - Hearst, ON

Stock Transportation Ltd. (a subsidiary of National Express LLC) operates more than 2,800 school buses and serves 35+ school districts throughout Ontario, Nova Scotia and Alberta. Our corporate office, located in Markham ON, houses the administrative and support functions for the company. Stock Transportation has a strong record of success and decades of experience in pupil transportation. With the support of National Express Group, a global leader in transportation, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to learn.

Responsibilities:

- Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
- Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
- Communicates all relevant details of driving assignments to drivers to ensure proper execution.
- Assists drivers with routing directions and directs them to perform special services when required.
- Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.
- Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
- Notifies District and CSC personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
- Maintains route documentation and records for the purpose of providing accurate and reliable information to customers and complies with school board and province requirements.
- Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
- Maintains high compliance to dispatch standard operating procedures.
- Handles customer concerns and requests for information in an expeditious and professional manner.
- Escalates unresolved issues to management as appropriate.
- Exhibits the highest ethical best practices and personal integrity; shares concerns about suspicious or inappropriate behavior with their supervisor or manager.

Minimum Requirements:

- High school diploma or GED.
- Previous dispatch experience is preferred.
- Knowledge of surrounding geographic area to ensure effective and efficient routing.
- Ability to communicate effectively with colleagues and customers in a fast-paced and/or stressful environment.
- Ability to read and interpret documents and instructions from customers and other team members.
- Ability to function in a fast-paced environment, under substantial pressure.
- Ability to problem solve.
- Ability to operate two-way and emergency radio systems.
- Ability to use Microsoft Office Program and computerized routing software.
- Bi-lingual abilities a plus.

Stock Transportation is an Equal Opportunity Employer.

National Express has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers.

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