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Technical Support Specialist

2 months ago

Brampton, Ontario, Canada Tejas Solutions Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Tejas Solutions. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.

Job Summary:

The Technical Support Specialist will be responsible for troubleshooting and resolving technical issues related to computer systems, networks, and software. You will work closely with our clients and internal teams to identify and resolve technical issues, and provide training and guidance on the use of our systems and software.

Key Responsibilities:
  • Provide technical support and assistance to clients and internal teams via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to computer systems, networks, and software.
  • Provide training and guidance on the use of our systems and software.
  • Collaborate with internal teams to identify and resolve technical issues.
  • Document and track technical issues and resolutions.
  • Participate in the development and implementation of technical solutions.
Requirements:
  • College/CEGEP diploma or equivalent experience.
  • 7 months to less than 1 year of experience in a technical support role.
  • Excellent oral communication and problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
Work Environment:

Our office is a hybrid work environment, offering a mix of in-person and remote work options. We provide physical accessibility accommodations and awareness training to create a welcoming work environment for persons with disabilities.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, and we welcome applications from candidates of all backgrounds.