Marketing Services Representative

4 weeks ago

Toronto, Ontario, Canada Epsilon Full time

About the Role

We are seeking a highly skilled Marketing Services Representative to join our team at Epsilon. As a key member of our sales team, you will be responsible for providing exceptional customer service and consultative services to automotive dealer clients within an assigned territory.

Key Responsibilities

  • Provide proactive consultative services to assigned dealer clients to ensure customer retention, satisfaction, and loyalty.
  • Review product results and recommend needed enhancements to maximize programs.
  • Identify needs for additional products and services and communicate as appropriate.
  • Recommend and develop direct mail promotions that address dealership concerns on a timely basis.
  • Manage territory activity to optimize support of assigned key customers.
  • Maintain and grow relationships with local OEM field representatives within the given territory.
  • Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.
  • Solve existing issues and determine solutions to prevent further concerns.
  • Maintain timely, detailed, and accurate records in Salesforce.com of activities, phone conversations, outcomes, and any other pertinent client interactions.

Requirements

  • 1-2 years of customer service experience in the automotive industry.
  • Salesforce expertise.
  • Manage territory activity to optimize support of assigned key customers.
  • Exemplary phone etiquette.
  • Relationship building, problem-solving, and communication skills.

What We Offer

As a Marketing Services Representative at Epsilon, you will have the opportunity to work with a dynamic team and contribute to the success of our clients. We offer a competitive compensation package, opportunities for professional growth and development, and a collaborative work environment.

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