Marketing Services Representative

4 weeks ago

Toronto, Ontario, Canada Epsilon Full time

About the Role

We are seeking a highly skilled Marketing Services Representative to join our team at Epsilon. As a key member of our sales team, you will be responsible for providing exceptional customer service and consultative services to automotive dealer clients within an assigned territory.

Key Responsibilities

  • Provide proactive consultative services to assigned dealer clients to ensure customer retention, satisfaction, and loyalty.
  • Review product results and recommend needed enhancements to maximize programs.
  • Identify needs for additional products and services and communicate as appropriate.
  • Recommend and develop direct mail promotions that address dealership concerns on a timely basis.
  • Manage territory activity to optimize support of assigned key customers.
  • Maintain and grow relationships with local OEM field representatives within the given territory.
  • Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.
  • Solve existing issues and determine solutions to prevent further concerns.
  • Maintain timely, detailed, and accurate records in Salesforce.com of activities, phone conversations, outcomes, and any other pertinent client interactions.

Requirements

  • 1-2 years of customer service experience in the automotive industry.
  • Salesforce expertise.
  • Exemplary phone etiquette.
  • Relationship building, problem-solving, and communication skills.
  • Experience with selling and/or servicing automotive marketing platforms and/or CRM.
  • Good knowledge of marketing technologies.
  • Good organizational skills and time management.
  • Able to adapt to rapidly changing expectations.

About Epsilon

Epsilon is a company that values great work and great client relationships. We are committed to acting in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.

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