Restaurant Operations Manager

3 days ago

Canada Accoravillage Full time
About the Role

We are seeking a highly motivated and experienced Restaurant General Manager to join our team at Accoravillage. As a Restaurant General Manager, you will be responsible for the overall operation of a single restaurant, ensuring delivery on the Customer Promise and achieving desired restaurant outcomes.

Key Responsibilities
  • Overall accountability for the operation of a single restaurant, ensuring delivery on the Customer Promise and achieving desired restaurant outcomes.
  • Mobilize the restaurant management team to oversee financial controls, operations, people development, customer service, and compliance within the restaurant across all shifts.
  • Direct accurate preparation and sale of products.
  • Ensure company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program.
  • Motivate and direct team members to exceed customer expectations with fast, accurate, friendly service in clean surroundings.
  • Involve management team in developing and communicating an action plan to achieve productivity targets (inventory control, labor costs, etc.) for individual restaurant.
  • Provide coaching and feedback to team and managers on team stations, products, processes, and policies.
  • Assume full accountability for the restaurant profit and loss management by implementing marketing strategies; following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reporting to enhance restaurant results.
  • Enforce compliance with government regulations, Market Policy, employment law, food safety, National Security Policy, operations, and policies and procedures relating to all restaurant activities across shifts.
  • Ensure adherence to Occupational Health and Safety Act, local health and safety codes, and company safety/security policies and procedures.
  • Conduct all restaurant management and team member performance appraisals.
  • Lead restaurant management team in recruiting, selecting, hiring, training, and retaining effective team talent. Counsel and discipline team members as necessary.
Requirements
  • Friendly, dependable qualities, and a positive attitude.
  • Enjoy working in a fast-paced team environment.
  • Possess organization skills with the ability to multitask.
  • Enjoy working flexible shifts, including weekends and nights.
  • Set high standards for yourself and the people you work with – you love keeping things clean, safe, and fun for the team and the customers.
  • A natural leader, you sincerely value customers and champion teamwork. You're all about teaching new things and motivating the team to work together.
  • Want to learn how to run great restaurants from the best in the business.
  • Have an experience of leading a team and motivating them to achieve a common goal.
  • You're up for a challenge. You love the excitement of the restaurant business and know every day is different.

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