Customer Project Manager
6 days ago
Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. We are seeking a highly skilled Customer Project Manager to join our team at the Opa Locka Service Center.
Key Responsibilities- Adhere to Bombardier General Work Requirements.
- Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. Upsell additional work to Customer.
- Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints. Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer.
- Execute and maintain schedule through aircraft delivery and follow-up. Monitor and oversee workflow to ensure work package is on schedule and within budget, including shop floor efficiency.
- Facilitate status meetings with all departments and shops; update daily reports on status of aircraft.
- Assist and coordinate special programs with Planning, Invoice Analysts and Materials.
- Review, approve, and sign final customer invoice as needed and review margin analysis, warranty negotiations, and revision of service orders.
- Perform post work package activities; customer follow-up calls, resolve customer issues after departure.
- Responsible for meeting or exceeding facility financial objectives on all projects. Issues and collects DPRs, reviews payment terms with Customer.
- Responsible for through life project governance to include over/under reviews, forecast billing efficiency, progressive project closure/billing.
- Build and maintain essential internal and external relationships, to include operational delivery teams to drive performance within the overall technical delivery.
- Contribute to the performance of site billing/invoicing KPI's to include accuracy of in/out monthly forecasting, invoice commit dates, revenue/BE forecasting, sales forecasting and days to invoice for assigned projects.
- Typically a minimum 5 years of experience in working in aircraft maintenance environment or substantial similar experience.
- Typically a minimum 2 years of customer project management experience or 2 years of supervisory or lead experience or substantial similar experience.
- Working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145.
- Working knowledge of aircraft maintenance inspection programs.
- Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.
- Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
- Customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
- Planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting. Strong verbal and written communications skills.
- Computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work.
Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are a people-centric business that fosters passion, diversity and authenticity. We prioritize employee growth and development, empowering everyone to reach their full potential on their own terms.
We offer a comprehensive and competitive Benefits Program, which includes:
- Insurance plans Dental, medical, life insurance, disability, and more
- Competitive base salary
- Retirement savings plan
- Employee Assistance Program
We are a global leader in aviation, and we are looking for talented individuals to join our team. If you are passionate about aviation and customer service, we encourage you to apply for this exciting opportunity.
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