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Project Manager, Design and Delivery

3 months ago

Dorval, Quebec, Canada Bell Canada Full time

Req Id:

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you'll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers' experiences.

Key Responsibilities
  • Evaluate projects impacts and build assessment-involving communication to planning teams and key stakeholders and data collection and analysis
  • Effectively engage, lead and influence cross-functional teams to deliver highest level of quality on all projects within
  • committed timeline and scope, and meeting all project requirements and deliverables
  • Create and manage project plans and related documentation in accordance with established project management methodology, waterfall and Agile (Project Charter, BRD, WBS, Budget, Features, ART, Train etc.)
  • Create and / or collaborate with IT PM to do process mapping and targeted customer experience boards
  • Engage and build strong relationships with project sponsors and stakeholders to incorporate their goals, and instill confidence to ensure alignment to and adoption of solutions
  • Provide regular updates on project status, including risks and risk management approach to senior management
  • Identification of new opportunities and related solutions to deliver benefits above
  • committed project deliverables
  • Process map critical processes to create CMO and FMO and redesign processes for optimal performance; monitor process performance for deviations to apply appropriate corrective action
Critical Qualifications
  • Experience designing and leading large scale projects of varying levels of complexity and scope, preferably within the Telecom or Technology space
  • Demonstrated ability to effectively lead project teams and stakeholders with varying desired outcomes, to achieve established project deliverables
  • Strong financial and business acumen with the proven ability to support the development of business cases and financial forecasts
  • Ability to work in a fast paced environment and manage multiple projects through effective prioritization
  • Strong problem solving skills and demonstrated ability to be highly creative in formulating solutions
  • Authentic, professional and confident communicator able to influence project teams and stakeholders through effective communication and presentation skills
  • Bachelor's Degree in Business, Engineering, Computer Science, or Marketing is an asset
  • Project Management Désignation/Certification is an asset
  • MS suite including MS Project, and Visio expertise is an asset

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal || Canada : Ontario : Don Mills || Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Dorval || Canada : Quebec : Verdun

Work Arrangement: Hybrid

Application Deadline: 09/08/2024

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.