Frontline Support Specialist

1 week ago

Winnipeg, Manitoba, Canada Southeast Child Family Services Full time

Company Overview:


Southeast Child Family Services is a leading provider of child welfare services in our region. We are dedicated to making a positive difference in the lives of children and families.



Job Summary:

We are seeking a highly skilled Frontline Support Specialist to join our team. The successful candidate will be responsible for providing frontline support to children and families, including assisting with intake files, providing brief services, and collaborating with Direct Service Workers to develop strong case plans.

Key Responsibilities:

Assist with all new intake files transferred to SECFS and provide input regarding the appropriate services under The Child and Family Services Act; The Adoption Act; An Act respecting First Nations, Inuit, and Métis children, youth, and families.
Provide brief services to lower-risk client files, ensuring all necessary services are provided within a 3-month timeframe to facilitate safe case closure.
Provide intensive support and services to high-risk client files, collaborating with the Unit's Direct Service Workers to develop strong case plans and achieve stabilization.
Assist families with tasks such as supervising visits, shopping, assisting with housing applications, and referrals to EIA, driving.
Providing relevant written and verbal updates regarding families to Direct Service Workers and unit Supervisor Provide detailed written documentation of all client interactions and activities, including transportation logs, school contacts, home visit reports, and supervision of family visits (both supervised and unsupervised).
Function as a supportive and collaborative team member, providing assistance to the Intake and Assessment team while directly supporting the work of Direct Service staff.
Demonstrate the ability to work independently while also effectively receiving and implementing guidance from diverse caseworkers and external partners, ensuring best practices are followed for the well-being of children and families.
Approach potential conflicts with a calm and professional demeanor, working towards effective and appropriate resolutions.
Foster positive and collaborative working relationships with community partners and resource providers to ensure clients have access to the necessary support systems.
Provide comprehensive support to staff, clients, and caregivers, understanding and fulfilling their various needs within the overall case management process.
Other duties as assigned.

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