Enterprise Customer Success Manager
4 weeks ago
We are seeking a seasoned leader to oversee the Onboarding and Implementation team, responsible for delivering a seamless experience for our high-value customers.
This role will collaborate with the Senior Manager of Onboarding to drive innovation and best-in-class implementation practices, leveraging a deep understanding of enterprise customer goals and workflows.
Key Responsibilities:- Develop and implement strategies to improve onboarding and implementation processes;
- Lead a team of Onboarding Specialists and Implementation Managers to achieve concrete and rewarding value for customers;
- Collaborate with cross-functional teams, including Customer Success Managers, Data Migrations, and Account Builder teams, to provide a seamless onboarding experience;
- Drive tactical and strategic ideas to support a seamless tiered onboarding experience, resulting in high customer adoption rates and low churn;
- Act as an escalation point for service resolution and challenging customer issues;
- Implement and analyze key metrics and performance indicators to improve service levels;
- Live and role model the Clio company values.
- 3+ years of progressive leadership experience, including 2+ years as a manager of managers;
- Experience leading teams responsible for Enterprise Customer Success, Professional Services, and/or Implementation;
- Strong experience building out Implementation functions and processes;
- Experience using a CRM system to manage customer ownership and interactions;
- Experience working closely with Sales organizations;
- Experience working in a SaaS company;
- Passion for helping customers achieve their goals through technology;
- Leadership and coaching capabilities with high standards and an obsession for doing right by customers;
- Ability to thrive in a rapidly changing environment and be excited by interesting and complex challenges;
- Comfort thinking outside of the box and experimenting with new approaches;
- Clear and concise communication grounded in empathy and radical candor;
- A commitment to diversity and inclusion and working with teams from diverse backgrounds.
- Experience with using Salesforce.com;
- Experience with Customer Success platforms;
- Experience building scalable learning solutions;
- Background in adult learning practices;
- Previous work experience in high-volume customer onboarding.
Clio is a leading provider of cloud-based legal practice management software. We are committed to diversity, equity, and inclusion, and we strive to create a workplace where our teams feel included, valued, and enabled to do their best work.
We offer a competitive salary, comprehensive benefits, and a hybrid work environment. If you are a motivated and experienced leader looking to join a dynamic team, please apply.
-
Enterprise Customer Success Manager
2 weeks ago
Vancouver, British Columbia, Canada Instacart Full timeTransforming the Grocery IndustryAt Instacart, we're revolutionizing the way people shop for groceries. Our mission is to provide an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.About the RoleIn this impactful role, you will...
-
Strategic Enterprise Customer Success Manager
13 hours ago
Vancouver, British Columbia, Canada Instacart Full timeAt Instacart, we're revolutionizing the grocery industry with our innovative approach to customer success.We're seeking an exceptional Strategic Enterprise Customer Success Manager to lead a team of experienced professionals in driving growth and satisfaction for our largest and most strategic retail partners.This role offers a unique opportunity to make a...
-
Enterprise Customer Success Manager
3 weeks ago
Vancouver, British Columbia, Canada EightSix Network Full timeJob OverviewWe are seeking a highly skilled Enterprise Customer Success Manager to join our team at EightSix Network. As a key member of our team, you will be responsible for activating, supporting, and optimizing the performance of up to 15 enterprise customers, ensuring they achieve growth and operational excellence in alignment with our 10x vision.Key...
-
Customer Success Manager
2 weeks ago
Vancouver, British Columbia, Canada Tipalti Full timeAs a Customer Success Manager – Enterprise at Tipalti, you will play a pivotal role in ensuring our customers achieve their desired outcomes with our products and services. You will be the primary point of contact for our customers, responsible for building and maintaining strong, long-lasting relationships. Your focus will be on the health of your...
-
Customer Success Manager
3 weeks ago
Vancouver, British Columbia, Canada Tipalti Full timeAs a Customer Success Manager – Enterprise at Tipalti, you will play a pivotal role in ensuring our customers achieve their desired outcomes with our products and services. You will be the primary point of contact for our customers, responsible for building and maintaining strong, long-lasting relationships. Your focus will be on the health of your...
-
Customer Success Manager
3 weeks ago
Vancouver, British Columbia, Canada Tipalti Full timeAs a Customer Success Manager – Enterprise at Tipalti, you will play a pivotal role in ensuring our customers achieve their desired outcomes with our products and services. You will be the primary point of contact for our customers, responsible for building and maintaining strong, long-lasting relationships. Your focus will be on the health of your...
-
Enterprise Mobility Management Trainee
2 weeks ago
Vancouver, British Columbia, Canada Enterprise Holdings Full timeOverviewEnterprise Holdings is seeking a talented individual to join our Management Training program. As a Management Trainee, you will have the opportunity to learn our business from day one and develop the skills and knowledge needed to succeed in a leadership role.ResponsibilitiesAs a Management Trainee, you will be responsible for serving as the face of...
-
Vancouver, British Columbia, Canada CLIO Full timeAbout the Role:We are seeking a highly skilled Senior Manager to lead our Enterprise Customer Success and Implementation team. As a key member of our leadership team, you will be responsible for driving the growth and productivity of our department members, building out processes and project management best practices, and collaborating cross-functionally...
-
Enterprise Mobility Management Trainee
3 weeks ago
Vancouver, British Columbia, Canada Enterprise Holdings Full timeOverviewEnterprise Mobility is seeking a talented individual to join our Management Training Program. As a Management Trainee, you will have the opportunity to learn our business from day one and develop the skills and knowledge needed to succeed in a leadership role.ResponsibilitiesYou will be responsible for serving as the face of Enterprise to customers...
-
Enterprise Mobility Manager Trainee
3 days ago
Vancouver, British Columbia, Canada Enterprise Holdings Full timeOverviewWe're hiring immediately for our respected Management Training Program at Enterprise Holdings.This comprehensive program offers a unique blend of training, development, and hands-on experience to prepare you for a successful career in management.As a Management Trainee, you'll have the opportunity to learn from experienced professionals, develop your...
-
Enterprise Mobility Management Trainee
3 weeks ago
Vancouver, British Columbia, Canada Enterprise Holdings Full timeOverviewWe're seeking a talented individual to join our Management Training Program at Enterprise Holdings. As a Management Trainee, you'll embark on a comprehensive learning journey that combines hands-on experience with structured training and mentorship.Our program is designed to equip you with the skills and knowledge necessary to excel in sales,...
-
Enterprise Customer Success Manager
4 weeks ago
Vancouver, British Columbia, Canada T-Net British Columbia Full timeManager, Customer Onboarding and ImplementationWe are seeking a seasoned leader to oversee the Onboarding and Implementation team, responsible for delivering a seamless experience for high-value customers.This role will collaborate with the Senior Manager of Onboarding to drive innovation and best-in-class implementation practices.Key Responsibilities:Lead...
-
Customer Success Manager
3 weeks ago
Vancouver, British Columbia, Canada UnitedHealth Group Full timeAt UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Customer Success Manager, you'll play a critical role in driving value realization and return on investment for our customers. You'll be the primary advocate for each customer, guiding them along a path to success and...
-
Enterprise Mobility Management Trainee
3 weeks ago
Vancouver, British Columbia, Canada Enterprise Holdings Full timeOverviewStart your career with Enterprise Mobility, a world-class portfolio of brands and leading provider of mobility solutions worldwide. We're hiring immediately for our respected Management Training Program.As a manager in training, you'll have a clear career path with opportunities for growth and development. With training, mentoring, and a culture of...
-
Virtual Customer Success Manager
2 weeks ago
Vancouver, British Columbia, Canada SAP Full timeUnlock Your PotentialAt SAP, we're looking for a talented Virtual Customer Success Manager to join our team. As a trusted advisor, you'll work closely with customers to maximize their value and drive business growth.Key Responsibilities:Build strong relationships with customersIdentify new opportunities for customers to leverage SAP solutionsMitigate churn...
-
Virtual Customer Success Manager
3 weeks ago
Vancouver, British Columbia, Canada SAP Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP. As a trusted advisor, you will work closely with customers to deliver exceptional value and drive business growth.Key ResponsibilitiesBuild strong relationships with customers and their executives to understand their business needs and goals.Develop and execute...
-
Virtual Customer Success Manager
3 weeks ago
Vancouver, British Columbia, Canada SAP Full timeUnlock Your Potential with SAPWe're seeking a skilled Customer Success Manager to join our team at SAP. As a trusted advisor, you'll work closely with customers to maximize their value and drive business growth.Key Responsibilities:Build strong relationships with customersIdentify new opportunities for customers to leverage SAP solutionsMitigate churn and...
-
Virtual Customer Success Manager
3 weeks ago
Vancouver, British Columbia, Canada SAP Full timeJob SummaryWe are seeking a highly skilled Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, identifying new opportunities for growth, and driving customer satisfaction.Key Responsibilities:Build executive relationships and earn...
-
Enterprise Mobility Career Starter
3 weeks ago
Vancouver, British Columbia, Canada Enterprise Holdings Full timeOverviewWe're seeking a talented individual to join our Management Training Program at Enterprise Holdings. As a Management Trainee, you'll embark on a comprehensive learning journey, mastering the skills and knowledge necessary to excel in sales, customer service, finance, and operations.Our structured program provides a supportive environment, where you'll...
-
Senior Customer Success Manager
1 month ago
Vancouver, British Columbia, Canada Visier, Inc Full timeDrive Customer Success at Visier, IncVisier, Inc is seeking a highly skilled Sr. Customer Success Manager to join our team. As a key member of our Customer Excellence Team, you will be responsible for driving exceptional customer experiences throughout the post-sales journey.Key Responsibilities:Manage a portfolio of customers and conduct proactive outreach...